About the employer

Our client is the premier commercial cleaning and facilities management provider on Western Australia’s Mid-Coast, having been in operation for over 20 years. Based in the vibrant town of Geraldton, they have built a strong presence nationally, servicing commercial clients from Carnarvon to Cervantes.

With a focus on high standards, they are dedicated to both clients and employees, meaning they have created a workplace built on excellence, respect, and opportunity—making them the number one employer of choice in the industry.

About the role

Our client is looking for a Contracts and Service Coordinator to join their team and maintain their reputation for exceptional service and high standards. Working closely with the Operations Manager and wider team, you’ll play a key role in making sure clients are happy, services are delivered as promised, and any issues are resolved quickly and professionally.

This is a practical, people focused full-time role suited to someone who enjoys building relationships, keeping things running smoothly, and being the go-to person for both clients and the internal team. You’ll be supported by a stable, close knit team, with the flexibility to manage your day while contributing to a positive, solutions focused workplace.

What’s great about this

Supportive, team first culture

Competitive salary plus fuel allowance and vehicle expenses

Genuine work-life balance

A workplace you’ll want to stay long-term

Duties

Act as the main point of contact for assigned clients, fostering positive and strong relationships

Prepare and deliver client service reports

Ensure service commitments and KPIs are met per contract obligations

Ensure accurate data entry and record-keeping

Maintain strong client-supplier relationships

Conduct site visits and audits, including OH&S and environmental compliance

Communicate clearly and professionally

Organise and coordinate tasks to meet business objectives

Respond promptly to client concerns and resolve issues with a solution-focused approach

Occasional travel to client sites along the mid-coast

About You

3+ years' experience in a similar role (ideally within facilities, cleaning or service delivery)

Proven ability to manage client relationships and ensure satisfaction

Previous exposure to contract coordination or similar tasks

Strong customer service skills

Familiarity of ISO 9001, ISO 45001, and ISO 14001 standards highly desirable

Excellent problem-solving skills with a solutions-focused approach

Outstanding written and verbal communication skills

Strong organisational skills with the ability to manage competing priorities

Proficiency in Salesforce, iAuditor or similar systems (highly desirable)

Intermediate Microsoft Office skills

Current driver's license, Working with Children Check and own vehicle

This role is ideal for someone based in Geraldton or looking to make a sea change to this vibrant coastal city on the Mid-Coast.

Submissions for this role close 06-06-2025
If you would like to apply, please submit a copy of your resume + cover letter in PDF or Word format.

The successful candidate will be required to submit a current Police Check.

Please note, due to the high volume of applications received, only candidates that meet our criteria will be contacted.