ENMP Business Analyst – Operational Readiness

• Fed Gov - aviation sector / 6-month contract
• Brisbane Airport + WFH (3 days in office) - free onsite parking
• Australian Citizens holding, or eligible to hold, a National Security Clearance

The Enterprise Network Modernisation Program (ENMP) will deliver updates to operational (mission-critical) and corporate networks that will ensure existing systems remain connected to deliver safe, efficient, and effective Air Navigation, aviation rescue, and fire-fighting services. It will also enable future enhancements to support future requirements for CMATS, Remote Service Delivery, and the Flexible Use of Airspace.

As an ENMP Business Analyst, adhering to relevant frameworks, you will be responsible and accountable for liaising with key Stakeholders to lead business analyst activities required to support the successful delivery of IT-enabled projects.

Whilst all ENMP Business Analysts operate within a Community of Practice, and can work across multiple projects in the portfolio, the key current priority is Operational Readiness.

This is a hybrid role with a minimum of three days in the office per week.

Responsibilities:

• Collaborate with cross-functional teams to identify, assess, and document readiness gaps across people, process, and technology.
• Elicit and document requirements to support the delivery of business-as-usual (BAU) capability at go-live.
• Facilitate workshops to validate operational requirements, including SOPs, SLAs, RACI models, and escalation procedures.
• Support the development of operational use cases and service scenarios for testing and simulations for rehearsals.
• Analyse and map current and future state operational workflows to ensure seamless transition into BAU.
• Contribute to the development and validation of business readiness checklists, vendor maturity levels, and success criteria.

Data & Insights

• Help define key operational metrics, and reporting needs to enable post-implementation monitoring.
• Translate operational KPIs and RTO/RPO into actionable reporting requirements for BAU teams.

Change & Operational Support

• Partner with Change Managers to assess and document operational impacts across business units.
• Identify training, communication, and documentation needs to support service handover and ongoing operations.
• Track operational readiness activities and their alignment with project milestones and transition gates.

To be successful in this position, it is expected that you will have the following attributes:

• Demonstrable experience engaging with geologically diverse project teams
• High attention to detail and capable of delivering a high level of accuracy
• Strong analytical and documentation skills (e.g. BPMN, process modelling, business requirements, functional specs).
• Experience supporting ITSM or service transition projects (e.g. ITIL4-aligned initiatives, CMDB/Asset Mgmt., tool transitions).
• Familiarity with service management platforms (e.g. ServiceNow) and how they enable operational readiness.
• Proven ability to engage stakeholders from frontline teams to executive sponsors.
• Experience in environments undergoing digital transformation, new service deployment, or critical cutovers.

Desirable:

• Certification in BABOK (or an ability to demonstrate a deep level of understanding in business analysis methodologies)
• Proficient working with the Microsoft Office Suite
• Demonstrable experience regarding analytical thinking and problem solving.

Eligibility:

• Australian Citizens holding, or eligible to hold, a National Security Clearance

Work From Home Policy:

• Hybrid (3 days in office) - free onsite parking

Rate:

• Up to $1100.00 per day inc Super

Apply now.

For more information, contact Iain on 0411 610 620