Our Client:

Our Client is helping Australians fall in love with Japanese & Korean beauty trends. Sourcing the most unique & sought after products, this business allows customers of all ages, sexes and walks of life to experience these products in one location. The group also has an expanding multi-branded F&B business.

The Role:

Reporting to the CEO & COO, this newly created Head of Retail role will lead a team of Regional Managers & be responsible for optimising & scaling the national retail footprint of their multi-branded Japanese, Chinese & Korean beauty stores, as well as their expanding F&B brands.

Key Responsibilities:

• Lead the execution of national retail strategy across Beauty & F&B channels.
• Deliver annual sales, wage & operational budgets in partnership with Finance.
• Lead Regional Managers to ensure consistent store execution, operational excellence & compliance.
• Review & improve daily operations, inventory control, staff scheduling, & service standards.
• Manage the end-to-end operational setup of new stores, including staffing & training.
• Build & lead a high-performing, values-led leadership team across all retail regions.
• Drive engagement, development & succession planning for retail staff.
• Promote a respectful, inclusive & achievement oriented workplace culture.
• Lead the production & interpretation of retail performance dashboards.
• Provide insights on sales trends, customer metrics & operational bottlenecks.

Key Requirements:

• Proven experience leading national or multi-region retail operations, preferably in Beauty, or Fast Moving Consumer Sectors.
• To navigate cross-cultural team & market interactions, it is preferred, but not essential, that the successful candidate possess a deep understanding of both Australian & Asian business environments - whether through personal background, work experience, or leadership exposure.
• Strong financial acumen including budgeting, labour management, & expense tracking.
• Hands-on experience with store operations, SOP implementation & compliance.
• Demonstrated ability to work effectively across cultures & with international stakeholders.
• High level of interpersonal, written & verbal communication skills.
• Cultural literacy & emotional intelligence when managing diverse retail teams.

Don't let this opportunity pass you by - Apply now!

Please apply by following the prompts. For further queries, please contact Amelia Hennessy directly on 0415 583 898 quoting Reference Number RCC3918722. #SCR-amelia-hennessy