Job description:

VCGS is seeking a dynamic and proactive Software Operations Lead to oversee the operation and support of our critical software systems and integrations. In this key leadership position, you'll ensure the seamless performance of our clinical services across cloud and on-premise environments, while guiding a dedicated team within the Software Systems and Integration (SSI) Unit.

You'll work closely with cross-functional teams—spanning clinical bioinformatics, pathology, IT, and research—to maintain high availability, performance, and quality across VCGS software platforms

Your responsibilities include:

• Lead the SSI operations team and ensure effective system monitoring, support, and continuous improvement.
• Manage incident response, service triaging, and ongoing stakeholder communication.
• Develop and oversee software maintenance processes to optimise system health and performance.
• Collaborate with project leads on service delivery improvements and new technology integration.
• Produce operational reports and implement strategies to enhance internal and external user experience.
• Promote a culture of safety, compliance, and innovation within your team.

About you:

You're a solutions-focused leader who thrives in a collaborative and evolving environment. You bring strong operational and technical skills, a deep understanding of software systems management, and a passion for delivering excellent service.

You will ideally have:

• Demonstrated experience in software or IT operations leadership.
• Strong background in incident management, service delivery, and stakeholder engagement.
• Knowledge of both cloud-based and local system environments.
• Excellent organisational and communication skills.
• A commitment to continuous improvement and innovation.

For full viewing of responsibilities and requirements please refer to the position description.

Any specific questions related to this position should be directed to Candice Mcgregor at [email protected].

What's in it for you?

• Maximise Your Pay - Benefit from salary packaging, including entertainment and novated leases
• Meaningful impact - Contribute to life-changing clinical services in genetics and genomics.
• Leadership opportunity - Lead a skilled team at the intersection of health and technology.
• Collaborative culture - Work with experts across clinical, IT, and research teams.
• Cutting-edge environment - Be part of early adoption of new technologies in health informatics.
• Career development - Access to professional growth within MCRI and VCGS.
• Work-life balance - Supportive policies in a values-driven organisation.

Who we are

The Victorian Clinical Genetics Service (VCGS), a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI), offers integrated genetic testing, diagnostics, and counselling globally. Our experts collaborate closely to ensure accurate interpretation of complex genetic tests. VCGS is actively involved in driving translational research, policy development, and fostering an inclusive and positive working environment that values diversity and prioritises equal opportunities for all. We are dedicated to developing our staff and creating a culture centred on respect and continuous learning.

We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.

Join Us!

If you believe this role is a good fit for you, please apply by submitting:

• Your resume
• A cover letter addressing the selection criteria
  
  

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates.

For any questions related to the recruitment process, feel free to reach out to our Recruitment team at [email protected]. Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.

Position Description

Applications close: 14 July 2025 AUS Eastern Daylight time