• Information Technology Services (ITS)
• Full-time, fixed term position for 12 months
• Base salary will be in the range $113,377 - $127,112 + 17% Superannuation (HEW Level 8)
• Based at our St Lucia location

About This Opportunity

As the Change Lead for the University's Salesforce CRM implementation, you will spearhead the development and execution of change management strategies that ensure successful adoption and sustained use of new technologies. You thrive in complex environments, collaborating closely with diverse stakeholders to drive user engagement, readiness, and capability. Your expertise in organisational change, strong communication skills, and ability to coach leaders will be vital in embedding new ways of working and achieving the University's strategic objectives.

Key responsibilities will include:

• Develop a change management strategy aligned with UQ and ITS goals.
  
• Integrate change activities into the overall program plan and governance.
  

• Identify and manage stakeholders, considering UQ's complex structure.
  
• Maintain relationships and feedback loops to address resistance.
  

• Assess change impact and complete relevant plans.
  
• Evaluate user readiness and take actions to support adoption.
  

• Develop and manage communication materials and program collateral.
  
• Identify training needs and coordinate development and delivery of training.
  

• Define success metrics and monitor progress.
  
• Track risks, issues, and change adoption levels.
  

• Develop implementation and handover plans for long-term change reinforcement.
  
• Champion change agility and continuous improvement.
  

• Coach leaders and managers in leading change.
  
• Mentor others and contribute to organisational change capability.

• Strategic Alignment & Planning
  
  
• Stakeholder Engagement
  
  
• Impact Assessment & Readiness
  
  
• Communication & Training
  
  
• Monitoring & Evaluation
  
  
• Sustainability & Support
  
  
• Leadership & Capability Building
  
  

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• Affordable parking (from just $6.15 a day)
• Salary packaging options

Organisational Environment

Working in The Division of Information Technology Services (ITS), This role will collaborate closely with key stakeholders within the Advancement & Community Engagement (ACE) division to enhance the ACE technology ecosystem in, alignment with the UQ's strategic objectives. Advancement and Community Engagement leads activities and services that help to raise the profile of UQ with alumni, industry partners and current and prospective donors. By raising awareness of the University's vision, goals and achievements, Advancement and Community Engagement helps position UQ as a destination for philanthropy, ensuring future generations of thought leaders and solution finders have access to an education that only a University in the world's top 100 can provide.

Advancement and Community Engagement also plays a key role in building strong relationships with our network of more than 340,000+ alumni worldwide through events, benefits and networking opportunities. The collective impact of alumni engagement and philanthropy is immense and this support has enabled the University to invest in teaching and learning, innovation, and discovery that has improved the lives of people worldwide.

About You

Essential Criteria

• Qualifications: Postgraduate qualifications (or near completion) in change management, project management, business, or equivalent experience.
• Change Management Expertise: Proven success in leading change within large-scale IT programs, with a focus on people, processes, and culture.
• Stakeholder Engagement: Strong ability to influence and coach senior leaders in complex environments, ideally in higher education.
• Communication Skills: Skilled in crafting and delivering communication strategies across diverse audiences and channels.
• Results-Driven: Proactive, self-motivated, and outcome-focused, with strong teamwork and independent work capabilities.
• Digital Literacy: Proficient in tools like Microsoft Office, Teams, Jira, SharePoint, Canva, Power BI, and change management platforms (e.g., ADKAR).
• Resilience & Empathy: High emotional intelligence and ability to support others through change.
• Capability Building: Experience mentoring and fostering a culture of adaptability and continuous improvement.
• Evaluation Skills: Ability to define success metrics, monitor adoption, and evaluate change effectiveness.

Desirable Criteria

• Experience with Salesforce or CRM implementations.
• Experience in the higher education sector.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Tanul Sharma, Program Director at [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section
  

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact [email protected].

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Monday 7 July 2025 at 11.00pm AEST (R-52598).