This Brisbane based Federal Government Department are seeking a number of Operations Officers to join their team through to July 2026 (with view to extension)

The organisation
This Branch supports the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants. The branch enables front line service staff to achieve targets, provides strategic advice on process delivery and undertake continuous improvement activities.

About the Role
The APS5 Operations Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.

The APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. Responsibilities of the role include but are not limited to:
• Providing secretariat support for all decisions.
• Use judgement to resolve workplace issues with supervision provided for complex or difficult issues.
• Develop plans and objectives for short-term tasks of the work area and contribute to strategic planning for longer-term initiatives.
• Responsible for coordinating competing requests and demands, setting priorities and managing the workflow for the immediate work area ensuring time frames are met.
• Ability to identify training needs, monitor and provide feedback on performance, process and facilitating cooperation among team members.
• Effective communication skills – Ability to facilitate meetings, guide discussions, communicate outcomes along with providing high quality written documentation.
• Eye for detail to ensure systems are updated as per process and provide high quality documentation and data processing.
• Ability to work in a fast-paced environment and the ability to be flexible to accommodate workflow, work processes and work type.
• Ability to manage and support complex discussions regarding participant circumstances.

Suitable applicants will have strong administration and secretariat skills, sound decision making capabilities and the ability to handle difficult conversations with stakeholders.
Applicants will bring:
• Previous experience in disability/health field.
• A substantial knowledge and understanding of related principles, techniques and practices
• Well-developed understanding of relevant statutory, regulatory and policy frameworks applied to a variety of interrelated activities and solutions to a range of problems.
Applicants with experience in similiar APS roles will be viewed favourably.

This is a Brisbane CBD based role through until July 2026 with view to extension. Successful applicants will have the option to WFH up to 2 days per week following training.
This role required availability Monday to Friday 8.30am - 5.00pm, offering 37.5 hours per week at $55.24 per hour + super.

To express interest, please Apply Now by clicking the available link.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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