Help Desk Technician
Daelibs Pty Ltd
Posted 7 days ago
About Us
Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.
Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.
About the Role
We are seeking a motivated and customer-focused Support Technician to join our friendly and capable team. In this role, you’ll deliver high-quality maintenance and support services to our customers via phone, email, backed with a ticketing system.
Key Responsibilities
Deliver support services in line with agreed service levels
Validate and document incoming customer requests for effective investigation and resolution
Log support requests and associated documentation in the ticketing system
Provide internal and external updates on support request progress
Install, configure, and maintain Standard Operating Environments (SOE)
Troubleshoot and resolve both hardware and software issues
Test new product releases and assist with QA processes
Escalate unresolved issues as required
Maintain up-to-date support documentation and process standards
Contribute to continuous improvement initiatives for support workflows
About You
To be successful in this role, you will demonstrate:
A genuine passion for delivering exceptional customer service
Strong written and verbal communication skills
Exposure to IT technical support or related activities
Solid troubleshooting and problem-solving abilities
High attention to detail
Effective time management and prioritisation skills
Strong interpersonal skills and the ability to work with a diverse range of customers
Adaptability and a proactive approach to change
A high level of self-motivation and personal accountability
Desirable Qualifications and Experience
Background in IT or a relevant qualification
Ability and willingness to travel occasionally
If you’re ready to take the next step in your career, click ‘Apply for this job’ via SEEK and upload your cover letter and resume.
About Daelibs Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
RoamFree Hotels IT Help Desk & IT Field Administrator
Q1 Resort and Spa
IT Service Technician – Service Desk Triage to Level 2 Support
Interwise IT
IT Support Technician
John Paul College
IT Support Technician - up to $75k + super
Robert Half
IT Service Desk Officer
Port of Brisbane
Internal Computer Technician Trainee
GZD Pty Ltd
Service Desk IT Support Technician / Engineer
Network Technologies Queensland Pty Ltd
Senior - IT Technician
TranTech Computers