Redeema is a trusted and registered NDIS Provider delivering high quality services to meet the evolving needs of our participants and the community. We are experiencing unprecedented growth and demand for our Support Coordination services as a result of our specialty in Hospital Transitional Supports for high intensity and complex care need participants. We are seeking an experienced Social Worker or Allied Health Professional (minimum of 3 years experience) in the role of a Support Coordinator/Psychosocial Recovery Coach, renumerated with a base salary between $86,000-$91,0000 and an additional 11.5% Superannuation on a full-time, 12 month contract. This position will be responsible for delivering KPIs of 30 billable hours weekly. You are expected to work across a caseload mix of both Level 2 and 3 Support Coordination Participants. To provide security in your tenure, the contract will roll over each year until the NDIS consolidates its position on Support Coordination going forward.

As a seasoned practitioner, you will be required to commence immediately or within a 2 week timeline. We offer a contemporary work environment with a flexible/hybrid model with 2 days in head office at Port Melbourne; this will allow for supervision, training, group work and to attend networking/professional development events. The position is focused on working with participants in our growth areas in the Western and Northern Metropolitan Region with a focus on facilitating hospital transitions for participants with complex and high intensity needs.

Join our dynamic team that consists of caring professionals who prioritize respect, empathy, and individualized attention to ensure the well-being and independence of our participants.

About The Role

As a Support Coordinator / Psychosocial Recovery Coach, you will have the incredible opportunity to work alongside experienced staff, providing seamless support coordination to Redeema participants. We value our employees and will be with you every step of the way, ensuring you become a highly valued member of our team and shine in your own right !

As the first point of contact for participant you will:

play a vital role in creating positive experiences

your exceptional communication skills, both oral and written, will allow you to effortlessly receive and respond to phone calls, emails and in person communication, ensuring every interaction is professional and helpful.

conduct assessments and develop individualized support plans in collaboration with participants

assist participants in understanding and accessing the NDIS, including preparing and submitting relevant documentation

coordinate and facilitate the delivery of support services in accordance with participants needs and preferences while effectively managing their NDIS funding

liaise with service providers and stakeholders to ensure seamless service delivery

advocate for participants' rights and preferences, ensuring their needs are met and their goals are achieved

monitor and review the progress and effectiveness of support plans, making adjustments as required

provide information, advice, and guidance to participants and their families regarding available support options and resources

maintain accurate and up-to-date records, ensuring compliance with relevant regulations and standards

We understand the importance of work-life balance and believe that a supportive and professional team environment is essential. At Redeema:

you'll be part of a close-knit team that engages in regular team building activities

monthly professional supervision and debriefs

we value your well-being and offer competitive remuneration with benefits such as Portable Long Service Leave, Annual Leave, Sick Leave, Carer's Leave, etc.

To be considered for this exciting role, you should have:

Compulsory - you have significant work experience working with Hospital DLOs & NDIS Leads, Allied Health Practitioners and Rehabilitation wards for participants transitioning from Hospital

Compulsory Qualifications- Professional Social Worker, Registered Nurse or Allied Health Practitioner

have an established network of providers

well established planning principles and focus on health practice and methodology for complex and high intensity participants

minimum 3 years experience as a Support Coordinator

have a positive customer focus

dedication to teamwork

ability to work in a professional manner

strong computer literacy skills, including proficiency in Microsoft Office Suite

a thorough understanding of NDIS, statutory and legislative obligations

Personal qualities

Effective time management

Professional & Positive Work Ethic

Team skills

Ability to initiate and maintain contacts with a broad range of people and community organizations to ensure clients' access to services, appropriate communication with fellow workers, families and other people involved with the service and in the life of the and their carer/s

Excellent relationship building skills and the ability to solve complex problems and communicate appropriately with various diverse linguistic/cultural community members

Excellent communication skills, both written and verbal and the ability to communicate in a positive and collaborative way

Demonstrated ability to manage financial resources in a complex environment

Excellent initiative and self-directed work practices as well as highly developed organizational skills

Desirable Skills

Compulsory- Degree in Social Work , Nursing or Allied Health Professional (ie.OT, Physio). This is not negotiable based on the caseload demand for Level 3 SC requisites

A minimum of 3 years experience as a Support Coordinator or Recovery Coach

Understanding of issues facing the NDIS and disability sector

Experience in working with the complex disabilities and participants with high intensity

A well established reputation and network with various metropolitans hospitals for discharge planning of participants with complex care needs

Joining our team requires you to have:

Current Working with Children Check

NDIS Worker Screening Clearance

NDIS Worker Orientation Module

At Redeema, we offer not just a job, but a fulfilling career. We provide career pathways and opportunities for your development, ensuring that you grow both personally and professionally with us.

To apply, submit your resume to [email protected] or by clicking Apply. For a confidential discussion, please call CEO Snezana Veljanovski on 1300 000 466.

Note: Only shortlisted candidates will be contacted. Please ensure you qualify for the role by meeting the requisites highlighted in bold in the position descriptors.