Assistant Data Officer

• To be eligible to apply for this role you must be an Australian citizen and, as a condition of employment, obtain and maintain an Australian Government security clearance at the level specified for this role.
• 1x Ongoing role and 1x temporary opportunity until 31/01/2026
• Flexible location - based in Sydney / Bathurst / Gosford / Tweed Heads
• Hybrid working options available and all flexible working arrangements considered including full-time, part-time, and job-share

About the Team and Role
2 opportunities have become available for Assistant Spatial Officers to join the Customer and Emergency Management Division within NSW Telco Authority. This is a critical role will support decision making processes at the tactical, operational and strategic level.

The primary role of the Assistant Spatial Officer is the provision of spatial and non-spatial data analytics. Critical quick-thinking coupled with a solid foundation in the use of spatial software is essential to create visually appealing maps and geospatial intelligence. In this role, you will work on the preparation for and prevention of emergencies, including developing, implementing, and improving data and information. You will excel under pressure and will be proficient in analysing operational intelligence and solving problems.

Key accountabilities include:

• Supporting the Emergency Management Business Unit includes being available as a part of an on-call roster, to respond to actual and potential significant telecommunications service interruptions in NSW, which will include analysing and responding to emergencies and incidents in accordance with established procedures and coordinating responses between various stakeholders
• Perform geospatial ETL processes to agreed standards and service level agreements, ensuring the accurate and timely distribution of information
• Manipulation and enhancement of geospatial data using spatial applications (ArcGIS Pro/ArcGIS Online or other spatial applications)
• Management of geospatial datasets and provision of geospatial advice
• Participate in and support the undertaking of emergency operations, reviews and debriefs, and preparing procedures, situation reports and briefings
• Transform data into insights by working with management to prioritise information needs
• Identifying, analysing, and interpreting trends or patterns in complex data sets & visualising data using tools like PowerBI/ Tableau/Excel
• The role will be a designated security assessed position, and the successful applicant will be required to undergo an assessment for a national security assessment

To be successful in this role you will demonstrate:

• Intermediate Data Analysis skills using specialised spatial software tools
• Experience working in a similar role
• You are self-motivated and detail focused
• Able to work in a high-pressure environment with competing priorities
• Strong communicator and can build effective relationships with stakeholders at all levels

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Ani Bachhil via [email protected]

About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 27th June at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process