Library and Customer Experience Officers (Permanent and Casual)

· Salary starting at $72,859 (pro-rata)

· 1 x Permanent part-time (0.55 FTE - 42 hours per fortnight)

· Multiple casual positions available

· Opportunity to make a meaningful impact in the community.

Are you passionate about creating positive community connections and providing exceptional library and customer experiences? Do you thrive in environments where lifelong learning, innovation and engaging with community are at the forefront? If so, we have the perfect opportunity for you!

About the Role:

The role is dedicated to delivering exceptional library services and positive customer experiences, with a key focus on assisting with enquiries (library, council, and visitor information), digital support, and contributing to program support and collection maintenance. The role will work across Council’s libraries (Kapunda, Freeling and Greenock), including outreach locations across the region, and will report to the Coordinator, Libraries and Customer Experience. Council’s Kapunda Library branch is open 7 days a week and the roles will involve regular weekend and/or evening shifts.

About Us:

Our area is rural, features a good portion of the internationally renowned Barossa Valley, some iconic historic townships and settlements including Kapunda and Greenock, as well as rapidly expanding developments, particularly the Roseworthy Township. We are a growth region with a strong focus on economic development balanced with environmental sustainability to enhance the community we serve.

To be successful in this role, you will need:

· A friendly and approachable nature, with an ability to actively contribute to a positive team culture and welcoming environment for all customers.

· Experience in providing excellent service to a diverse range of customers.

· Library, Community or Customer Service qualifications would be highly regarded.

· Knowledge of Council and library services and the role they play in supporting the community.

· A solution-based mindset.

What We Offer:

· Penalty rates

· Opportunities for training and skills development

· Access to a comprehensive wellbeing program and income protection

· Annual salary increases in line with Council’s Enterprise Agreement

· Healthy lifestyle programs such as health assessments and skin cancer screening

· Paid parental leave provisions.

If you are attracted to a challenging and rewarding role within a progressive and welcoming organisation, and hold the appropriate experience and skills, we encourage you to apply. Please specify whether you are applying for the Permanent Part-Time role (0.55 FTE / 42 hours per fortnight), a casual position, or both.

More information including a copy of the position description is available at https://www.light.sa.gov.au/yourcouncil/employment

To discuss this position in confidence, please contact Steve Nelson, Coordinator, Libraries and Customer Experience on (08) 8525 3200.

Applications are invited to [email protected]

Applications close 9am on Friday, 27 June 2025.

The successful applicant will require a Working with Children Check and pre-employment medical examination prior to starting.

Council is an Equal Opportunity Employer, encouraging and embracing diversity and supports an inclusive culture.

We encourage a smoke, drug and alcohol-free environment.