Operational Leader – Digital Admin, Systems & Founder Support
Location: Remote (Australia-based preferred)
Type: Full-time or Part-time (flexible for the right candidate)

About LANA Software
LANA Software is a rapidly scaling CRM and AI platform designed for trades and service-based businesses. We help teams save time, automate workflows, and increase their job conversion rates—all through smart systems and streamlined tools.

Our founder, John Curtis, is focused on building the business, driving partnerships, and scaling marketing and sales—but he’s spending too much time in the weeds. That’s why we’re hiring a high-level Operational Leader to create space, bring structure, and run the day-to-day operational rhythm of the business.

🎯 Your Mission:
As the Operational Leader, you’ll work closely with John to take ownership of the administrative and operational workload, enabling him to focus on strategy and growth. You’ll lead the back-end of the business, coordinate internal projects, and act as a filter between the founder and the team.

This role is not for someone who waits to be told what to do—it’s for someone who sees problems before they happen, thrives in autonomy, and genuinely enjoys bringing order to moving parts.

🧠 What You’ll Be Responsible For:

Calendar & inbox management. Own John’s time, screen and qualify meetings, reduce distractions, and help prioritise high-leverage tasks.

Internal coordination. Liaise with the team to follow up on key actions, gather reports, and ensure accountability across departments.

Content & project support. Assist with marketing assets, workshop coordination, and system documentation to move strategic projects forward.

Client & partner comms. Help communicate with customers and referrers professionally, acting as a trusted point of contact.

Tool management. Own admin tools (G Suite, project trackers, forms), create order from chaos, and make everything more efficient.

🔍 Who You Are:

Highly experienced, with 5+ years in a senior administrative, operations, or coordination role (ideally supporting a founder or leadership team)

Exceptionally organised, proactive, and resourceful—you take initiative and don’t wait for instruction

A natural problem solver who loves turning complexity into clarity

Strong across digital tools like G Suite, Trello, Canva, Zoom, Google Calendar, and CRMs

A clear communicator who can confidently manage up, down, and across the team

Genuinely curious and eager to explore how tools like ChatGPT and AI can be used to work faster, automate admin, and boost performance

✨ Bonus Points If You:

Have experience with GoHighLevel or other CRMs and automation platforms

Understand the sales or service journey inside a SaaS or agency environment

Can work async but are still responsive, reliable, and consistent

Enjoy the behind-the-scenes role that makes a business thrive

📌 Must-Have Requirements:

Minimum of 5 years experience in operations, senior administration, or executive support

Demonstrated ability to handle multiple responsibilities and support business leaders in high-growth environments

A proactive mindset, not a passive checklist-ticker

Ability to self-manage, work remotely, and deliver consistent results

Salary will be negotiated based on experience and skill set

🎥 How to Apply

To apply, please send:

Your CV

A short video (2–4 minutes) introducing yourself and covering:

Your background and why you’re a great fit for LANA

The tools you’ve used to stay organised and productive in past roles

How you currently use (or would like to use) ChatGPT or AI tools to make your work more efficient

What unique strengths you bring to support John and keep operations smooth, clear, and focused

📩 Submit your application to [email protected]
If you’re a systems thinker, love clean processes, and enjoy being the operational backbone that helps a business scale—this role is your calling.