About the role:

Are you passionate about reading, and making a positive impact in people's lives? Join our Community and Library Services team as a permanent part-time (38 hours per fortnight) Information Officer based at Midland Public Library, where you'll play a vital role in connecting our diverse community and helping them to access information and resources.

This role will act as the first point of contact for all Library information and City of Swan information or to access City services offered from Place. Customer contact will be face to face, over the phone or supporting online contact and will process financial transactions, including rates and other Council payments.

In addition, this position supports specialist staff in the promotion and delivery of programs and activities that supports literacy, community learning and inclusion. We're looking for someone who brings fresh perspectives and values community engagement, literacy and equity.

Key Accountabilities include, but are not limited to:

• Act as the first point of contact and provide excellent customer service to library users of all ages and backgrounds
• Support access to library resources, including digital technologies
• Support specialist staff and assist in the planning and delivery of programs and events
• Promote library services that enhance community wellbeing and learning
• Contribute to an inclusive and welcoming environment
• Process financial transactions, including rates and other Council payments, and reconcile accounts in accordance with relevant procedures

For more information about the role please refer to the position description.

The successful candidate will have the following:

• Relevant qualification and/or relevant experience
• A willingness to obtain a Working with Children Check
• A satisfactory National Police Certificate
• C Class Driver Licence
• Excellent customer service skills with experience within a fast-paced customer service environment
• Well-developed interpersonal and communication skills
• Demonstrated experience working within a team
• Proficiency using Microsoft Office, computers and technology

About working with us:

The salary for this position will be from $66,169.68 - $71,294.82 annum pro rata, depending on the skills and experience of the successful applicant.

You will also enjoy benefits including:

• Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday
• Generous Superannuation contributions up to a total combined 16.5%
• Comprehensive employee wellness program
• Generous study assistance (terms and conditions apply)
• Free parking options available
• Travelsmart allowance to support public transport use or cycling to work

About the City:

The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations. The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829.

Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.

The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.

Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome everyone exactly as they are. We welcome people with diverse skills, experiences, perspectives, and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, people who identify as LGBTIQA+, people with disabilities, people with a culturally and linguistically diverse background, and people of all ages.

For a confidential discussion, please contact Stephanie directly on (08) 9267 9032.

For queries regarding the application process, please contact our friendly People Services team on (08) 9267 9014.

To apply please submit a cover letter of no more than 1 page that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing Date: Sunday 29 June 2025 at 11pm AWST.

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early. Therefore if you are interested in applying for this position please do so as soon as possible.

*No agencies please.