Randstad is currently seeking expressions of interest for upcoming Customer Service Officer roles across the public sector. These opportunities are ideal for customer-focused professionals who enjoy making a positive impact through meaningful interactions. We are particularly interested in hearing from candidates located in Melbourne's northern suburbs, with roles expected to be based in this region.

As the first point of contact, you'll play a critical role in supporting members of the public by delivering timely and accurate information across a range of channels. If you thrive in fast-paced environments and have a passion for helping people, we'd love to hear from you!

Key Responsibilities:

Deliver high-quality customer service across phone, email, and face-to-face channels

Respond to enquiries efficiently, resolving issues at the first point of contact where possible

Navigate internal systems and knowledge bases to provide accurate and up-to-date information

Escalate or redirect complex queries appropriately

Maintain detailed records and manage service requests in a timely manner

Process payments and transactions with accuracy and in line with internal procedures

Work collaboratively with internal teams to support continuous service improvement

Identify and report on service delivery gaps and improvement opportunities

What we're looking for:

Proven customer service experience, ideally in a high-volume or government setting

Strong verbal and written communication skills

Confident problem-solver with a calm and professional approach

Ability to work both independently and as part of a team

A proactive attitude and commitment to delivering excellent service

If you're passionate about delivering excellent customer service and eager to explore opportunities within the public sector, we encourage you to apply today.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.