Customer Experience Specialist

Brisbane City | R6 Digital

Are you ready to be the dynamic, friendly force behind exceptional client experiences? At R6 Digital, we’re a vibrant community where creativity, technology, and digital marketing converge. Not only will you be supporting our own cutting-edge websites and marketing initiatives, but you’ll also play a key role in assisting clients with Sitelink – a state-of-the-art self storage management platform designed to streamline operations and boost customer engagement. Learn, grow, and make an impact across multiple disciplines while being part of a fun, collaborative culture.

What You’ll Do

• Deliver Outstanding Support:

Serve as the first and last point of contact for our clients by providing accurate, friendly assistance via phone, email, remote, and onsite support. Your role is vital in ensuring every interaction reflects our reputation for excellence.

• Support Sitelink & Digital Services:

Master Sitelink – the innovative self storage management software our clients rely on – and deliver tailored training, technical support, and troubleshooting. In addition, offer support for R6 Digital’s websites and digital marketing services, ensuring our clients maximize their digital potential.

• Manage & Resolve Client Inquiries:

Efficiently juggle multiple cases while maintaining up-to-date records in our service desk. Use your analytical skills to troubleshoot, escalate, and resolve client issues promptly.

• Collaborate Across Teams:

Work closely with our experts in marketing, software development, and creative design. This is a unique opportunity to learn from diverse professionals, contribute to innovative projects, and continuously develop your skills.

What We’re Looking For

• Exceptional Communication:

You excel in both written and verbal communication, making technical details accessible and engaging for clients.

• Customer Service Excellence:

With a high standard of service and strong attention to detail, you’re dedicated to exceeding client expectations at every turn.

• Team Player & Self-Starter:

Whether collaborating with others or taking independent initiative, your positive attitude and adaptability shine through.

• Tech-Savvy & Detail-Oriented:

Quick, accurate keyboard skills and a willingness to master both Sitelink and our digital tools are essential. A background in IT or Computer Science is a plus, but an eagerness to learn is what truly matters.

Why R6 Digital?

At R6 Digital, we foster a culture that’s as innovative and exciting as the technology we create. Here’s what sets us apart:

• A Culture of Fun & Collaboration:

Join a team that values creativity, celebrates fresh ideas, and regularly comes together for team events and brainstorming sessions.

• Growth & Learning Opportunities:

Expand your expertise as you work alongside seasoned professionals in marketing, software development, and creative design. Your personal and professional growth is at the heart of what we do.

• Innovative Environment:

Thrive in a dynamic Brisbane City office where every day brings new challenges, opportunities, and the chance to shape the future of digital customer service.

Ready to Make an Impact?

If you’re passionate about delivering top-notch customer experiences and eager to support innovative digital solutions like Sitelink, we want to hear from you. Apply now to join R6 Digital and embark on a career journey where your skills will flourish and every day offers new opportunities to learn and grow.

Discover more about our culture and vision at r6digital.com.au and sitelink.com.au.