About the role

Multiple positions available

National Crime Check is seeking a highly organised and detail-oriented Compliance & Verification Officer to join our team. The role will begin in our office based in Kent Town to support onboarding and training. Once your fully trained and confident in the role, you'll transition to working from home. In this role, you will be responsible for ensuring compliance with regulatory requirements and verifying information to support our key services.

What you'll be doing

Reviewing and processing applications for Nationally Coordinated Criminal History Checks, ensuring all necessary documentation and information is provided and compliant

Cross-check documentation against required identity categories and assess validity, consistency, and authenticity

Identify and escalate suspicious or non-compliant submission

Maintain accurate records of all verification activities

Stay updated on changes to compliance and identity verification requirements

Liaising with internal teams and external stakeholders to resolve verification issues

Provide online, email, and phone support

What we're looking for

Proven experience in a compliance or verification role, ideally within the administrative or office support industry

Excellent communication and customer service skills, with the ability to liaise effectively with a range of stakeholders

Strong attention to detail and ability to work accurately under pressure

Strong organisational and administrative skills

Excellent communication and interpersonal skills

High level of integrity, discretion, and confidentiality

Proficient in using Microsoft Office suite, and Mac systems

Problem-solving skills and the ability to think critically to identify and resolve issues

What we offer

At National Crime Check, we are committed to providing a supportive and inclusive work environment. You'll have access to ongoing training and development opportunities, and the chance to be part of a dynamic and dedicated team.

If you're excited to join our team, apply now.