The Company

This leading non-bank lender specialises in asset finance, offering tailored and flexible financial solutions to individuals and businesses across Australia. Known for its innovation, efficient credit processes, and strong broker partnerships, the business is growing rapidly. With a supportive and commercially focused team environment, this is a great opportunity to join an organisation that values service excellence, accountability, and forward-thinking.

Why Join?

• Be part of a supportive, high-performing team
• Work with a respected non-bank lender in growth mode
• Immediate start with competitive rates

The Opportunity

Reporting to the Collections Team Leader, you’ll be responsible for managing early-stage arrears and helping customers navigate their financial commitments. This role suits individuals who are confident communicators and thrive in a customer-facing environment, whether you're coming from a collections background or have experience in financial services customer service.

Key Responsibilities:

• Manage a portfolio of asset finance accounts in early arrears (approximately 30 days overdue)
• Negotiate and maintain affordable and sustainable repayment arrangements
• Support customers through the recovery process, ensuring outcomes that benefit both the business and the customer
• Liaise with internal teams and external partners to resolve account queries
• Educate customers on their commitments to prevent future delinquency
• Work toward achievable team KPIs and performance goals

About You:

To be successful in this opportunity, you must have experience in the following areas and possess the below personal qualities:

• Minimum 12 months experience in either collections or customer service within the banking or financial services industry
• Strong communication and negotiation skills with a professional and empathetic approach
• Excellent attention to detail and a proactive problem-solving attitude

How to Apply

To apply, please send your resume to [email protected] or contact Sarah Bolster on 02 9002 5001 for a confidential conversation.

Please note: We take candidate security seriously and will never request your bank details during the recruitment process. We do not communicate via WhatsApp or Telegram. If you receive any suspicious contact, please alert us immediately.