Customer Care and Front of House Concierge

Exciting Opportunity at SOMA Collection: Customer Care Front of House Concierge

Are you passionate about delivering exceptional customer experiences, managing efficient operations, and overseeing a high-quality Front of House function in an exclusive premium health and wellness club? SOMA Health and Wellness, a leading wellness destination dedicated to total well-being, is seeking an enthusiastic and skilled Front of House member.

This role would suit those with hospitality and reception experience.

About SOMA Health and Wellness: At SOMA , we are committed to creating a community that prioritises holistic well-being. Our cutting-edge fitness facility is designed to inspire individuals on their wellness journey. With a focus on personalised service, innovative programs, and a positive atmosphere, SOMA is dedicated to helping our members achieve their health and fitness goals.

Position: Customer Care and Concierge Member

Key Responsibilities:

Provide outstanding customer service by ensuring members' needs are met and exceeded.

Manage a high-quality Concierge service, ensuring compliance with policies, procedures, and checklists.

Inventory and stock management for smooth club operations.

Ensure common areas are kept to the highest standards.

Manage membership and Personal Training (PT) payments, and address customer service inquiries.

Collaborate with the Leadership Team.

Qualifications:

Previous experience in gym concierge, customer service or hospitality roles.

Strong organisational and multitasking skills.

Excellent communication and interpersonal abilities

Ability to participate in a team effectively.

Passion for promoting health and wellness.

Ability to thrive in a fast-paced environment.

Why Join SOMA Collection:

Become an integral part of a supportive and collaborative team dedicated to wellness.

Access to a state-of-the-art fitness facility and resources.

Competitive compensation and opportunities for professional development.

Enjoy a positive and energetic work environment.

How to Apply:

If you are passionate about providing exceptional customer care, assisting efficient club operations, and leading a high-quality Concierge service, we invite you to apply directly through Seek. Contact our club manager [email protected] with a short video about yourself.

Join SOMA and be a key player in fostering a healthier, happier community in the most luxurious environment!