Directions Health Services is an innovative non-profit organisation that has been providing specialist alcohol and other drug (AOD) services in the ACT and NSW for more than 40 years. Pathways Goulburn is one of Directions’ programs. It offers a range of community-based services as well as treatment and support services to people impacted by AOD issues in the Goulburn region.

Directions provides a comprehensive suite of holistic AOD, mental health and primary health services that aim to reduce harms experienced by individuals, families and communities and improve overall health and wellbeing. Our Directions’ team includes Counsellors, Social Workers, a Psychologist, Chemists, GPs, Registered Nurses, and a Psychiatrist.

Our capacity to implement innovative services developed in collaboration with our clients, partners, and other stakeholders, enables us to effectively respond to the changing needs of the communities we serve.

This position is a full-time, fixed term contract with part-time arrangements negotiable for the right applicant/s.

About the position

As a Case Manager at Pathways Goulburn, you will work with clients using a stepped model of care, to assist them and their support networks to improve outcomes and reduce harms associated with drug and alcohol use. Services that you will provide include holistic, culturally sensitive assessments, counselling, intensive case management, referrals, harm minimisation education, group facilitation and support services. To provide these services you will work closely with other Directions’ programs and local health, community and justice related agencies.

Other responsibilities

In collaboration with clients, identify goals and develop holistic individual treatment and support plans

Undertake routine outcomes measurement in collaboration with clients and ensure accurate and timely collection of all required data

Ensure documentation is up to date and of an appropriate standard, including client case notes, reports and other written communication, to facilitate effective handover of information when required

Develop collaborative working relationships with local health and community agencies, justice related agencies, and other Directions’ programs, to ensure effective continuity of care for clients engaged with these services and clients you refer to these services

Promote and contribute to a continuous quality improvement and safety framework

Maintain professional standards in relation to service delivery and confidentiality and work in accordance with health and safety guidelines and organisational policies and procedures

Participate in staff meetings, supervision and shared care meetings

After hours work may be required

What we offer

A flexible and supportive work environment

Community Service Employee Level 4 role plus superannuation, commensurate with qualifications, skills, and experience

Generous salary packaging benefits

17½% leave loading

Professional development and training opportunities

What we would like you to have

A qualification in Counselling/Social Work/Psychology/Nursing/other relevant field

An AOD qualification and experience working in Alcohol and Other Drug and Mental Health sectors

Experience and/or training in providing case management and counselling to young people, adults and families

An understanding of the impact of substance use and mental health problems on clients and family members/friends and knowledge of effective AOD treatment and support options and harm minimisation strategies

The ability to use electronic client information management systems and Microsoft Office

Willingness to travel regularly within the NSW and ACT regions

Great communication, interpersonal, teamwork and organisational skills

A capacity to provide culturally appropriate, person-centred and non-judgmental care

All appointments will be conditional upon having suitable rights to work in Australia, a Working with Children Check, current First Aid and CPR certification, a satisfactory National Police Check and Driver’s Licence.

For further information about the position, please contact our HR department at [email protected].

How to apply

Applications can be submitted through SEEK and include a current CV and cover letter outlining your suitability for the position.

Applications close at 5pm on Wednesday 25 June 2025.

Directions is passionate about providing equal employment opportunities and we greatly value diversity in our organisation. We actively encourage applicants from all background and cultures. Research shows that women and other marginalised individuals tend to only apply for jobs when they meet 100% of the requirements. If you think you may be a good fit for this position, but don't necessarily meet every requirement, please get in touch. We would love to have a chat and see if you could be a great fit.