Case Manager Senior Relationship Service

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

Part time (0.6 FTE) Fixed Term 12 Months based in Wagga Wagga, NSW

Annual salary between $98,185.54 to $ 102,491.77 plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The case manager strengthens the well-being of older adults experiencing, or at risk of experiencing abuse. The case manager provides client focused and trauma informed support to coordinate access to services.

Duties

Under the general direction of the Team Leader, the Case Manager is responsible for:

Completing psychosocial assessments and screening for risk and implementing client-centred case plans.

Providing information to clients and their families on government and community resources for practical and financial support. Coordinate access to services required by the client and their family in alignment with their case plan.

Working collaboratively with the RACR clinical team and external stakeholders to access mediation, counselling, legal and other support for clients.

Conducting risk assessments, developing safety plans, and providing crisis intervention as necessary.

Working in partnership with and engaging local community stakeholders and networks to raise awareness of the program and inspiring commitment to eliminating elder abuse.

What you’ll need to succeed

Relevant experience and qualification (or working towards a qualification) in the field of Social Work, Psychology, Nursing, Occupational Therapy, Counselling, or Social Science. Current registration/membership with at least one of the following: Australian Association for Social Workers (AASW); Australian Health Practitioners Regulation Agency (AHPRA); Psychotherapy and Counselling Federation of Australia (PACFA) and Level 2 or above Australian Counselling Association (ACA).

Demonstrated skills and experience in providing case management and an in-depth understanding of elder abuse, ageing, and the impact of FDSV on families.

Demonstrated knowledge of theoretical frameworks for providing client centred and strengths-based intervention that is trauma-informed, and crisis intervention.

Demonstrated skill in developing and maintaining collaborative relationships with relevant internal and external stakeholders.

Demonstrated experience working with diverse cultural communities, and knowledge of issues facing Aboriginal and Torres Strait Islander people, people with a disability, culturally and linguistically diverse individuals and communities, and LGBTQIA+ individuals and communities.

For a full list of selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today!

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on RACR's careers site.

For further information about the position or application process, please email [email protected].

Closing date for applications: Midnight on 22 June 2025