FULL TIME POSITION

Clinic Administration / Reception and Hearing Support Role – Richmond, Melbourne Victoria

An exciting opportunity presents itself! We are expanding our team and looking for a talented , friendly and paitient focused individual to work in our Richmond Melbourne Metro clinic.

The role will be focused on delivering daily operating outcomes for the clinic while providing exceptional client and administrative service.

Hours: 8:30am – 5pm, 5 days per week

Reports to: Operations Manager

Salary: $60,000 - $70,000 pa (incl Super)

Responsibilities include:

• Manage a multitude of incoming calls in a highly professional manner with a focus on customer care

• Approachable phone manner to make a multitude of outgoing customer service calls in a highly professional manner with a focus on customer care

• Scheduling and appointment management via our integrated CRM system

• Client invoicing, EFTPOS, credit and cash payments

• Ability to work (over the phone) with third party relationships e.g. insurers and government agencies

• Client database management and data entry - to ensure maintenance, management and 100% accuracy

• Manage ongoing client relationships in waiting room setting while positively promoting the business

• Careful attention to detail in stock management (receipting and dispatch) of high value items

• Mail – preparation and posting

• Banking – preparation and depositing

Knowledge and Skills required:

• Extensive administrative and customer service experience in medical environment
• Ability to build relationships quickly with clients and their families
• Attention to detail and process
• Excellent written and verbal communication skills
• Excellent organisational and time management skills
• Keen desire to help people, and think outside the box to find solutions
• Ability to work independently and as part of a dynamic high performing team with multiple offices.
• Ability to multi task.
• Proven computer skills and working knowledge of Office suite of products including Outlook, Excel, and Word.

Please apply via seek online by providing a cover letter and current resume.