Insite Support is looking for a passionate, person-centred Support Coordinator to join our friendly team. This role will offer the successful applicant a great opportunity to be part of a team that shares a strong commitment to social inclusion and ensuring that NDIS participants are able to enjoy everyday life and get the most from their plan. This role offers competitive remuneration and ongoing training opportunities.

About Insite Support

Insite Support seeks to empower individuals living with, and affected by disabilities to be supported throughout their daily life and integrate into their community with confidence, ease and acceptance.

About Our Team

Our Support Coordination team assists people with disability and their families to achieve their goals and live an independent life by adhering to the principles of a rights-based approach, delivered with respect and integrity by professionals with a high standard of customer service.

Our Support Coordinators work in a way that is reflective and grounded in our organisational values and principles. Through building relationships, we follow best practice approaches and are accountable for the delivery against outcomes identified by participants.

About you

To be successful in this role, you will bring:

• Previous experience of working as a support coordinator or in roles within the DHHS, NDIS Partner or Registered Provider or Allied Health providing services to people with disability
• Good understanding of the different NDIS legislation and guidelines and how they are applied, components of NDIS Plans and the requirements of NDIS documentation and reporting
• Excellent and personable communication and interpersonal skills, both written and verbal
• Natural research and administration skills including case note writing, accurate record keeping, strong report writing skills and attention to detail
• Great organisational skills, time management and multi-tasking abilities
• Ability to build strong working relationships and establish ongoing rapport, both externally & internally

Position Responsibilities

• Working with clients to achieve their goals in line with their NDIS plan
• Providing ongoing support coordination services to clients in line with their NDIS plan
• Using a coaching approach to assist clients in capacity building
• Maintaining accurate and up-to-date case notes on the client's progress
• Ensure Work Heath and Safety guidelines are adhered to
• Engaging with clients, their support and third-party organisation in a professional manner
• Undertaking work in line with the organisation's policies, procedures and values
• Complying with all relevant legislation and codes of conduct
• Maintaining up-to-date knowledge of the NDIS systems and practices
• Maintaining up-to-date knowledge of local services and organisations clients can utilise

Your duties may vary depending on the specific needs of the customer and the goals outlined in their NDIS plan. Duties of the position may include (but are not limited to):

• Engaging and coordinating service providers on behalf of clients and linking clients to relevant providers
• Meeting with and engaging clients to develop and refine their goals
• Engage clients' informal support (family, carers, etc.)
• Working with clients to help build their own capacity and independence
• Building knowledge of local services and organisations clients can utilise
• Engaging with NDIS staff and LAC’s
• Providing support to clients
• Assessing and managing risk in line with organisational policies and procedures

Skills

You should be able to demonstrate they possess the following skills:

• Work cooperatively with team members in a productive way
• Follow instructions given by Team Leaders/Managers
• Actively participate in team discussion
• Provide thoughtful, honest feedback to team members and managers
• Manage conflict in a productive way
• Engage in regular supervision
• Provide high-quality client service to the participant
• Actively listen to and respond appropriately to client feedback
• Be patient and understand the client's needs
• Be calm and kind in interactions with clients

If you would like to apply for the above position, please forward your resume and covering letter for our team to review.

Insite Support encourages diversity, inclusion and equality, we encourage talented people with the skills and experience from all backgrounds, abilities and identities to apply for this role. All applicants must have the right to work in Australia, a full driving license and access to a reliable car. The successful applicant will be subject to a range of pre-employment safety, reference and identification verifications and checks.