Medical Administrator/Receptionist – Avanti Caloundra

Avanti Caloundra is a state-of-the-art, custom designed health centre promoting healthy ageing, fitness and wellbeing in older adults and is driven by the power of exercise as medicine. Our goal is to create a happy, healthy and active over 50s community.

We are seeking an experienced Medical Administrator/Receptionist with a background in allied health administration. The ideal candidate will be an enthusiastic, customer-focused professional who thrives in a fast-paced environment. As the first point of contact for clients, referrers and other stakeholders, you play a vital role in positively shaping the interaction that clients have with Avanti, ensuring that you provide excellent customer service through friendly and professional communication.

Primary Purpose of the Position

You are responsible for delivering professional front desk administration services to current and future Avanti clients while also providing administrative and process support to the allied health team. You will also assist the Manager to identify and nurture business development opportunities for Avanti Southport and the development of new client engagement strategies.

Duties and Accountabilities

Provide exceptional service to members and clients, ensuring their needs are met and exceeded

Support the team by ensuring workflow and operational efficiency/excellence

Member and Client Liaison – greeting members, answering phone calls and verbal/email communication with clients, referrers and other stakeholders

Allied Health administration assistance, including appointment schedules, processing consultation fees and accounts management.

Database management including Nookal and Hapana.

Assist with managing client billing through Tyro, HICAPS, Medicare, DVA, Workcover, HCP, CHSP and private invoicing

Assisting allied health team with case management and ad hoc administration.

Assisting Sales and Marketing Team with facility tours and membership onboarding

Manage the cleaning and ordering/stocking of rooms/stationary/equipment

Requirements for the role

Experience in an allied health administration role is essential

Experience with practice management software (Nookal in particular is advantageous)

Experience with Hapana gym membership software or equivalent

Friendly personality with strong people skills

Medicare / DVA / NDIS / HCP / WORKCOVER knowledge and understanding

Exceptional time management and organisational skills

Excellent interpersonal, communication and documentation skills

The ability to build client and stakeholder relationships

Profiecient computer skills in Microsoft Office

Ability to prioritise own workload, work independently and meet deadlines

NDIS Worker Clearance and Police Check required