Job Summary:
Empress Group Pty Ltd is seeking a proactive and detail-oriented Office - On-site Helper to support our operations in the Facility Management industry. This role involves handling phone calls (both incoming and outgoing), responding to emails, entering data, and working on online portals related to maintenance, services, and compliance.

Key Responsibilities:

Attend incoming calls from clients, technicians, and vendors and route them to the appropriate department.

Make outgoing calls to follow up on service requests, confirm appointments, and provide updates.

Monitor and respond to emails promptly and professionally.

Enter and update information in facility management systems and online portals.

Assist in coordinating maintenance schedules and logging job updates.

Maintain accurate records of communications, work orders, and client interactions.

Provide general office support including filing, scanning, and document preparation.

Requirements:

Good communication skills for handling phone calls and emails professionally.

Basic computer knowledge with experience in MS Office (Excel, Word, Outlook, Simpro)

Comfortable using online portals or willing to learn quickly.

Strong organizational and multitasking skills.

Experience in a similar role or in the facility management industry is a plus.

Minimum qualification: High school diploma or equivalent.

Work Schedule: