Office & Customer Service Assistant (Multiple Roles Available)

You’ll be employed in a small business operating as an agency for a national organisation. Providing a quality customer experience within guidelines is key.

This is a casual role with permanent roles on offer in the future, situated 30 minutes from Toowoomba.

Preference will be given to candidates with a background in office, professional services or corporate environments. Experience in fast-paced customer service, front-of-house, office management or secretarial-type role/s would make you a stand-out from others.

This role provides direct support to the Business Owner & Manager of the business, so the ability to adjust priorities in a fast-paced environment is essential.

This position requires both existing expertise and a willingness to learn. Day-to-day tasks include:

processing incoming and outgoing mail articles

attending to a broad range of customer enquiries and transactions

processing financial and procedural transactions

retail promotion and sales

general upkeep of front-of-house and back-of-house areas and amenities

Ad hoc tasks as required from the manager

To succeed in this role you will need to:

have an eye for detail

adhere to rules and follow procedures

be accurate and efficient

provide exceptional customer service

have strong administrative skills

be confident with technology, operating software and POS systems

enjoy a range of tasks including retail, financial, administrative and logistics

differentiate the needs of consumer and business customers

have the ability to balance autonomy for regular tasks with ad hoc instruction for additional tasks from management

uphold the standards of procedural approach and policy expectations

align with the values and goals of the business

operate and deliver services under relevant legislation

be comfortable handling complaints in an appropriate and professional manner

You will need to be comfortable to be standing for the duration of your shift to serve customers, attend to retail requirements and be a public-facing representative of the business. You would also need to have the capacity to lift items weighing 15kgs and manage the safe movement of items up to 22kg.

Please apply via Seek with a Cover Letter addressing key points in this advertisement, along with your current Resume. Closing Date for applications is 5pm Wednesday 9 July 2025 (recruitment for suitable applicants may commence earlier). Late applications are welcome and will be kept on file for future opportunities.

Don’t fit the requirements for this role? Traineeships are also available for applicants seeking a qualification in Retail or Business (please indicate if you’re applying for a traineeship role in your Cover Letter - less experience is considered for trainee applicants)