About The Role:

If you are looking for an opportunity to join a dynamic business and work within a unique selection of services under one corporate brand, then this could be your next move.

In keeping with our values and commitment to exceptional customer service, we are seeking an integral member to fill this full-time position of ‘Account Manager/Insurance Broker’ in our Mackay office. You will be tasked with looking after our treasured existing customers along with seeking new clients to grow our book of business.

Build and maintain trusted client relationships by delivering tailored insurance solutions across a diverse portfolio.

Collaborate with leading underwriters to source competitive terms and negotiate the best outcomes for clients.

Manage end-to-end insurance processes including quoting, policy placement, renewals, and claims support.

Our New Account Manager/Insurance Broker will have the following skills and attributes:

A genuine interest in people

Min. 3 yrs experience in Commercial Insurance Broking (or underwriting/relationship management)

Tier 1 Qualification (essential)

A team mindset and a collaborative approach to work

Attention to detail

Demonstrated experience in broking software

Track record of delivering new/and or expanded business sales growth

Excellent interpersonal skills and ability to build relationships with external and internal stakeholders

What you will receive in return:

You’ll never be bored – you will join the team at Gardian Insurance and closely interact with all other areas of the Gardian Group; Corporate, Real Estate, Finance and Financial Planning.

Great culture – Gardian prides itself on our ‘people’ innovations namely our unique systems and processes, you will be part of a supportive work environment with a helpful team always ready to assist.

Develop your skills and knowledge - Full on the job training including obtaining qualifications, annual and individualised training budget for professional development and training, option to complete Insurance Broking Diploma within work hours and paid for by us, clear career pathway. Guidance from our 2 Insurance Brokers with over 27 years’ experience.

Enjoy employee benefits – Competitive salary and bonuses, we offer discounts on our business services plus individual or family sessions via our confidential Employee Assistance Program.

Flexibility – We understand the need for a healthy work/life balance, enjoy the availability to work hours that suit your lifestyle.

Give back to the community – We match and encourage monthly employee donations, which support local community initiatives and are the Major Sponsor for the Mackay Hospital Foundation's (MHF) Family Fun Day; Gardian staff also man the call centre for the MHF Giving Day fundraiser as a business group. We arrange regular blood donation drives which you can be apart of during work hours.

Have fun! - Regular social events not limited to two Nights out a year, Bi-Monthly Group lunches, Family lunches, Monthly Group gatherings, Quarterly Theme Competitions, Annual Gala/Awards Night, Christmas Party and other celebrations of achievements.

Not from around here?

Mackay could be exactly what you’re looking for. As an Account Manager/Insurance Broker, you'll find a strong local economy driven by mining, agriculture, and small business, offering consistent demand and meaningful client relationships in a community-focused environment.

But it’s not just about the work. Mackay offers an incredibly affordable lifestyle, with the median house price significantly lower than in major cities—giving you the opportunity to own your own home without compromising on space or quality of life. Say goodbye to long commutes and hello to more time spent enjoying the things that matter.

Surrounded by stunning beaches, the rainforest hinterland, and the gateway to the Whitsundays, Mackay combines coastal charm with modern amenities. With great schools, healthcare, and a welcoming local community, it's the ideal place to build both your career and your future.

About Gardian:

Est. in 2000, husband and wife team Denise and Peter Phillips (Dec), launched their Mortgage Choice franchise and 23 years later, The Gardian Group now consists of a few Phillips brothers; Luke heading up Gardian Insurance, Ben - Gardian Finance & Financial Planning and another Ben (not a brother!) Kerrisk in Gardian Real Estate.

We pride ourselves on living our values by being the leaders in our respective fields, enjoying our working journey whilst supporting not only one another, but also our Mackay Regional community. Our Gardian Family Fun Day's raising much needed funds for the Mackay Hospital Foundation as well as monthly contributions - and a group we also donated almost $10,000 to the Mackay Community Foundation last year.

Yet none of this would be possible without our amazing team. People like Nicole, who started as a receptionist ten years ago and is now a qualified financial planner and studying towards her Masters Degree . It’s people like Nicole who have driven our metamorphosis and we support them with workplace innovations. For instance, every new hire is assigned a buddy to help them in their first few months. We have split our workforce into small agile teams, with their own names, goals, and plans to give people a clearer vision and focus. With our vision to be the ‘small giants’ in the Mackay regional community, our long-term goal is to continue growing by at least 15% each year.