Lead a High-Impact Team Delivering Inclusive, Person-Centered Support

Casa Services is seeking a strategic, values-driven Client Services Manager to lead our Supported Independent Living (SIL), Day Program, and Home & Community Support (HCS) services.

Based in Alice Springs, this leadership role is your opportunity to shape inclusive, person-centered services and drive quality outcomes across residential, centre-based, and community support settings.

About Us

Casa Services is a grassroots, community-based organisation that has been supporting people with disability in Central Australia since 1976. Over nearly five decades, we have grown into a leading NDIS provider, delivering culturally responsive, person-centered supports across home, community, and centre-based settings.

The Opportunity

As Client Services Manager, you will oversee a multi-stream portfolio including Casa’s SIL residences, Day Program, and HCS services. Working closely with the Chief Operating Officer, you’ll lead an experienced team of Coordinators and Program Leads, ensuring that all services are:

• Compliant with NDIS Practice Standards and legislation.
• Reflective of client goals, strengths, and cultural identities.
• Delivered safely, consistently, and with measurable impact.

This role plays a key part in our Executive leadership and in shaping Casa’s client experience strategy.

Key Responsibilities

• Lead strategic oversight and continuous improvement of SIL, Day Program, and HCS.
• Supervise and develop a multidisciplinary team, including frontline managers.
• Oversee service coordination, quality planning, safeguarding, and risk management.
• Champion participant outcomes through high-quality, values-based practice.
• Monitor compliance and audit readiness across all operational areas.
• Collaborate across departments (HR, Finance, Operations, Clinical) to ensure effective, sustainable service delivery.
• Represent Casa in sector networks and contribute to cross-agency partnerships.

About You

You're an experienced leader in the disability or community services sector with deep knowledge of NDIS operations and a passion for empowering individuals with diverse needs. You bring:

• 3+ years leadership experience in disability, health, or human service.
• Tertiary qualifications in Social Work, Disability, Psychology, Management or related field.
• Proven ability to lead multidisciplinary teams through change and growth.
• Strong cultural competency and trauma-informed practice awareness.
• Expertise in service compliance, safeguarding, risk, and continuous improvement.
• Financial literacy and experience managing program budgets and performance.

Why Join Casa Services?

• Make a real difference in a values-led, person-centered organisation
• Lead service transformation in a unique regional and cultural context
• Enjoy generous salary packaging, professional development, and relocation support (if applicable)
• Be part of a collaborative Executive Team committed to quality and innovation

How to Apply

Applications must include:

• A resume
• A brief cover letter outlining your suitability

Applications close: 04 July 2025

For a confidential discussion or to request the full Position Description, please contact Lukas Blom, Chief Operating Officer on 08 8953 4311.

At Casa Services, we pride ourselves on having a flexible and inclusive work environment. If you require any specific supports or adjustments throughout the recruitment process and beyond, please tell us, and we will be happy to assist.

Casa is a provider of disability services. Successful applicants will be required to undertake an NDIS Workers Screening Check and a Police check prior to any appointment. It is out internal requirement that all staff must be vaccinated against COVID-19. In applying for a position with us, you will be required to provide evidence of your COVID-19 vaccination status.

Casa encourages applications from people of all ages, nationalities, abilities, and cultures, including Aboriginal & Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.