Come and join Australia's most innovative and dynamic home health organisation!

About us
Hi there! We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work. Our carers (we call the Helpers) play a key role in creating the magic for our members. Five Good Friends strives to form high-quality, long-lasting connections between Members and their Helpers.

About the Role
As a Helper (Carer) Planner, you will work in our Welcome Team, reporting to the Team Leader. Your ultimate responsibility will be to achieve the perfect match of support workers (we call them helpers) during onboarding for our new members, so they receive consistent quality of care and support each and every day.

Manage and respond to Helper Request Tickets, ensuring timely updates and action tracking.

Match Helpers to Members based on preferences, verification requirements, and compatibility, using internal systems and the FGF App.

Communicate with Helpers and Members throughout the matching process, encouraging engagement and providing regular updates.

Plan and maintain effective rosters, coordinating multiple Helpers where needed and ensuring continuity of service.

Collaborate with internal teams—including Care Planners, Onboarding, Rostering, and Recruitment—to support seamless service delivery.

Monitor and maintain accurate Helper and Member data to ensure effective reporting and support informed care planning.

Provide back-up rostering support and assist with filling emergency or temporary visit needs when required.

Do you have what it takes?

Successful completion of undergraduate degree or relevant qualification in HR, Community Services or Health Sciences would be highly regarded but is not essential

Customer service experience

Care co-ordination in a home care package program and/or NDIS funded support services is a plus

Ability to communicate in a professional and friendly manner

You keep sight of the bigger picture, always working toward it and helping others see it too.

You believe it takes a team to achieve results and love to work collaboratively within and across teams.

You are reflective and if things go wrong, or miss the mark, you lean into it to learn and improve for next time.

You love solving problems and finding innovative solutions.

You appreciate the detail and importance of timelines and deadlines and are highly organised to manage multiple conflicting priorities.

Ability to work independently and manage multiple tasks simultaneously.

Enjoys working within a team environment.

Values that naturally align with Five Good Friends’ values and mission.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

A competitive salary package that will recognise your skills and experience.

Flexible work options – this role is based in the head office in South Brisbane, however flexibility to work from home a few days per week can be provided.

Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.

On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.

Access to our employee assistance programme, where you can receive free confidential and professional counselling.

Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.

Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

Find out more about Five Good Friends here:
https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.