Responsibilities

Reception

· Open and close clinic.

· Greet patients and other callers at the practice in a courteous and efficient manner.

· Answer the telephone promptly and courteously.

· Schedule appointments for patients.

· Issue patient invoices/receipts and bulk bill as required.

· Enter and update patient registration details.

· Manage calls from patients wanting test results by referring them to the practice nurse on duty.

· To exercise confidentiality with regards to patient care and all aspects of the practice.

· Maintain reception area in a tidy and welcoming manner.

· Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.

· Assist doctors and nurses by making telephone calls, photocopying, etc., as requested and required.

Administration

· Prepare and record outgoing mail and posting daily.

· Open and distribute incoming mail.

· Type medical reports as required.

· Scan and/or file patient correspondence, results daily, or as required.

· Ensure computer back-up hard drive is changed daily.

Other Duties

· To actively participate in general staff meetings.

· To attend training sessions in-house and external courses when required.

· General housekeeping such as tidying and cleaning of waiting room when necessary.

· Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.

· Maintain knowledge of, and comply with, workplace health and safety principles including infection control.