Join The Happy Workplace Group!

Due to our continued growth, we have an immediate opportunity for a Client Experience Team member in Brisbane CBD.

Liberty Flexible Workspaces is part of The Happy Workplace Group.

With our ambitious growth plans, we are always seeking intelligent, fun, articulate, well-presented, and energetic people to join our growing team.

Ideally, you will be able to demonstrate a history in a customer-facing role and will have had some exposure to either hospitality, retail, and/or an office environment.

You will be a people person with big plans for the future and keen to join an exciting and growing business.

About the role:

The Key Activities and Responsibilities are as follows:

Meeting & Greeting of Clients, Guests and Visitors

Call Answering and Managing Busy Switchboard

Housekeeping and Maintaining Brand Standards

Managing Meeting and Conference Room Bookings

Providing Administrative Support to Clients

Delivery Service Excellence - The WOW factor!

Responding to Meetings Room Enquiries

About the Liberty Client Experience Team

We have 4 Values that underpin how we operate:

1. Own Your Impact.

2. Deliver WOW!

3. Enjoy the Future.

4. Be Happy.

It is the Client Experience Team's skills, values, and passion that sets us apart from the competition.

Liberty is built on the attitude and commitment of this team. So it is no surprise that we are committed to attracting and retaining exceptional people who can deliver our promise to our clients.

We encourage every member of the team to Deliver WOW! Indeed our performance-based reward structure is based on that theme.

Career Progression is really important to us. Before recruiting externally, we first look to see if we have any internal candidates who could be trained to do the role. Many of our team joined from college and have risen through the ranks over a few years. So, ambitious people can expect to realise their growth and development potential.

This approach means that you get great job satisfaction and professional development.

We promote a culture of openness and honesty and we like people that show real personality.

A Great Place To Work

“We see a connected future where everyone loves where they work”.

We have been officially recognised and certified as a ‘Great Place to Work’ for 3 years in a row! We engaged an independent global expert in workplace satisfaction called 'Great Place To Work' to conduct a survey of The Happy Workplace Group employees, resulting in 100% of employees say this is a great place to work, compared to only 56% of employees at a typical Australian company.

94% 'I’m proud to tell others I work here'

94% 'Management shows appreciation for good work and extra effort'

94% 'Everyone has an opportunity to get special recognition'

88% 'Management shows a sincere interest in me as a person, not just an employee'

88% 'My work has special meaning: this is not 'just a job''

https://greatplacetowork.com.au/companies/the-happy-workplace-group/

Recognition like this is proof that we're on track.

A Happy Place To Work

Our Mission is “To unleash the power of happiness by creating environments where people love to be”

We have a performance-based reward structure which includes a generous base salary and performance bonuses based on results and actions.

But work is not all about money. It's about being happy.

"Happy employees, who are genuinely passionate about what they do and where they work, are your best brand ambassadors."

The Team at Liberty is precious to us. After all, they deliver hospitality-led services in our workspaces that clients know and love. The client experience starts with them.

We concluded long ago that if our team is happy, they will deliver a happy workplace for our clients, so we set ourselves the challenge of ‘Making Work A Happy Place’.

Team Events

We have committed to quarterly team events as a minimum.

Full-Colour Fridays

We've designed and printed the colourful ‘Making Work A Happy Place’ t-shirts and we are encouraging the team to wear them on Fridays.

Wellbeing Support

To support our team’s mental health, we introduced ‘Aunty Cindy’ as a monthly resource for the team to access confidentially and free of charge.

Cindy has worked in Women’s Health over the past 15 years, working clinically with women, men, couples, and their families. Having managed a therapeutic team for ten years, she brings compassion and warmth to her work in helping individuals and families develop an understanding of their emotional world.

The sessions with 'Aunty Cindy' are completely confidential and are provided with the sole purpose of supporting the team with whatever challenges they may be facing, personal or professional.