Join the Heart of Family Time – Make a Real Difference Every Day

Family Experience Coordinator / Receptionist (Part-Time, Mon–Thurs, up to 30hrs/week)

Are you someone who lights up a room with your energy, thrives in a fast-paced environment, and finds joy in helping families feel welcomed, supported, and cared for? At Family Time, we’re looking for a Family Experience Coordinator who brings warmth, initiative, and a strong sense of hospitality to everything they do.

You’ll be the 'go-to' person for families navigating the NDIS and paediatric therapy journey — whether they’re walking through our doors for the first time or reaching out with questions. You’ll also play a key role in promoting our services, nurturing relationships, and representing our brand across both in-person and online channels.

You’ll need to be efficient, proactive, and a clear communicator (in person, online, and over the phone), with a deep appreciation for the emotional and practical needs of families raising neurodiverse children.

What You'll Be Doing

Being the first friendly face families see — offering a calm, warm welcome every time

Managing reception and front desk operations with efficiency and care

Confidently providing warm, professional support by phone, email, and face-to-face

Supporting the coordination of appointments and clinician schedules

Handling payments and managing client administration, including NDIS-related details

Guiding new families through our intake process with empathy and clarity

Ensuring seamless communication between families and therapists

Supporting families with sensitive conversations around funding and payments with professionalism and kindness

Engaging with our online client community/app and helping families navigate it’s features

Responding to inquiries and questions from new and existing clients

Assisting with light marketing and recruitment tasks — including follow-ups with prospective clients, contributing to outreach campaigns, and promoting programs or events

Representing the Family Time brand with pride — both in the clinic and online

This Role is for You If You:

Thrive in a client-facing role and love making people feel seen, heard, and cared for

Have exceptional communication skills — both verbal and written

Obtain a confidence and influential skill set to support our team with driving client services

Are naturally warm, charismatic, and confident in your presence

Enjoy being organised, resourceful, and proactive in solving problems

Have experience in client services, admin, or reception (especially in a healthcare, disability or therapy setting)

Understand the NDIS and feel comfortable speaking with families who are navigating systems and diagnosis.

Feel excited by the opportunity to support marketing and client engagement projects

Are tech-savvy and comfortable learning systems like client management platforms or apps

Are a team player who brings energy and enthusiasm to the workplace

Take pride in being reliable, responsive, and detail-focused

Are looking for a role where you can feel proud of the difference you make every day

What We Offer:

A purposeful role where you contribute directly to improving the lives of children and families

A joyful, close-knit team culture guided by values: Hospitable, Pioneer, Joy, Coach, Unity, Appreciate

A flexible part-time position (up to 30 hours per week, Mon–Thurs)

Twice-yearly Family Time professional development days

A leadership team that truly listens and cares

Team gatherings and social events run by our Joy Committee

Access to Employee Assistance Program (EAP)

End-of-year closure so you can truly reset and enjoy time with those you care about

What You'll Need (or Be Willing to Obtain):

Working With Children Check (WWCC)

RRHAN-EC certificate

A current driver’s licence

How to Apply

If you're ready to bring your sparkle, strengths, and service excellence to Family Time — we’d love to meet you.

Please apply with:

Your resume

A brief cover letter that tells us why this role excites you and how you connect with our values

Applications close 5pm Monday 23rd June 2025.