Customer Trial & Training Specialist

🧠 $70k + commissions | Full-time

📍 Melbourne-based preferred (Remote considered for the right candidate)

💥 Work with life-saving technology

🌏 Australia’s leading safety platform

Join Duress — Where Technology Saves Lives

At Duress, we build life-saving technology that protects people at work, at home, and in public. We’re Australia’s largest and most advanced personal safety platform, trusted by leading retailers, healthcare providers, governments, and high-risk industries across the country.

Now, we’re looking for a Customer Trial & Training Specialist — someone passionate, organised, and people-driven — to join our mission and help introduce new clients to Duress through exciting technology trials that genuinely make a difference.

What You’ll Be Doing

As the Customer Trial & Training Specialist, you’ll be at the frontline of our growth — managing customer trials (proof of concepts) that showcase how Duress saves lives:

Set up and manage trial deployments with new customers across retail, healthcare, and government sectors.

Coordinate onboarding and training to ensure customers are confident and ready to use Duress technology.

Act as the customer’s guide throughout the trial, providing support, collecting feedback, and ensuring a smooth experience.

Capture data and results, turning them into powerful post-trial reports that show how Duress performed and how it fits each customer’s safety goals.

Support the sales team by helping convert trials into long-term partnerships through exceptional trial experiences.

Train teams onsite or remotely, empowering users to take control of their personal safety with our devices and software.

What You Bring

Experience in customer onboarding, account management, training, or technical support roles.

Confidence in working with technology and data — from setting up hardware to creating basic reports.

Strong communication and organisation skills — you’ll be talking to frontline workers, senior managers, and sales reps alike.

A people-first mindset — passionate about helping others, solving problems, and creating positive customer experiences.

Bonus points if you’ve worked in SaaS, safety, security, or high-growth tech startups.

Why Join Duress

Be part of a mission-driven team protecting lives across Australia.

Work with cutting-edge technology including wearables, body-worn cameras, and AI platforms.

$70,000 base salary + performance-based commissions

Growth opportunities as Duress continues to expand.

A collaborative, passionate culture where everyone contributes to something meaningful.

Ready to Make a Difference?

If you’re excited about working with world-leading technology that saves lives — and you’re a natural at guiding people through new experiences — we’d love to hear from you.

Apply now and help us protect the people who need it most.