People2.0 is the world’s leading enabler of global, mobile, flexible, and remote work arrangements. Our employer of record (EOR) and agent of record (AOR) establishments around the world enables businesses to compliantly engage any category of worker in any work arrangement, anywhere, while providing workers with access to business support services and portable benefits.

This position is for a Customer Care Specialist / HR Admin, who will play a key role in maintaining and enhancing the customer experience, including onboarding and offboarding our client’s workforce. The successful candidate will play a significant part in day-to-day HR compliance, escalations and administrative related activities, such as terminations, performance management, benchmarking. This is an ideal role for an entry level HR specialist looking for a combination of client facing interactions as well as day-to-day HR/admin related tasks.

As the key point of contact for our clients, this role is responsible for managing the day-to-day delivery of all operational activities related to the employee lifecycle. As a key relationship architect to our clients, this is a key role within People2.0 with a focus on quality outcomes to protect, grow and retain relationships across our client-base.

Responsibilities:

Onboarding specialist acting as the first point of contact for People2.0’s customers and workers, including managing onboarding and offboarding requirements, visa checks, requests for employment information and issue resolution

Co-ordinate human resources escalations including terminations, performance management, benchmarking and ad-hoc queries

Review and issue employment contracts, terms and conditions, employment verification letters and contract variations

Ability to manage multiple priorities in a fast-paced environment with a high load of email traffic

Maintaining databases ensuring compliance with internal processes and legislation

Manage all proactive and reactive contact points with the customer via phone and email

Work with other internal teams to ensure accurate and timely delivery of payroll and invoicing services and the resolution of escalations

Work under direction from the Customer Care Manager and Customer Care Team Leaders to ensure service delivery is consistently high-quality and escalate where appropriate

About you:

Previous experience in a Human Resources administration role, or similar

Strong organisational and administrative skills, with high attention to detail

Excellent communication and interpersonal skills

Ability to manage multiple priorities in a fast-paced environment

Customer-centric mindset with a passion for delivering exceptional service within designated SLA's

Experience in customer engagement or related customer service training (desirable)

Certification in HR, payroll or related industry (desirable)

In return, we will provide:

An autonomous working environment where you can have ownership and accountability

An attractive salary ($65,000 - $75,000 depending on experience)

Hybrid working environment, 2 days WFH

Modern Melbourne CBD office

People 2.0 Paid Parental Leave

Training and development opportunities

Social activities, CSR initiatives and end-of-month celebrations.

Fresh fruit, snacks and coffee

Day off on your Birthday & 2 additional 'press pause' days

Close-knit team with supportive leadership