About Us
TSV Automotive is a leading dealership in North Queensland, known for our commitment to excellence and customer satisfaction. We pride ourselves on providing outstanding service, representing some of the most respected automotive brands, and fostering a supportive and dynamic workplace culture.

We are currently seeking a detail-oriented Warranty Administrator to join our team in Townsville. This is a fantastic opportunity for someone with a keen eye for accuracy and a passion for ensuring smooth operational processes in the automotive industry.

Key Responsibilities

• Process warranty claims in a timely and efficient manner, ensuring compliance with manufacturer and dealership guidelines.
• Review and verify repair orders, ensuring accuracy and completeness of documentation.
• Submit claims to manufacturers and liaise with them regarding approvals and payments.
• Maintain up-to-date knowledge of warranty procedures and policies for all represented brands.
• Reconcile warranty payments and manage related administration tasks, including reporting.
• Work closely with the service department to ensure all warranty-related queries are addressed promptly.
• Provide support to the management team by delivering insights on warranty claims and identifying improvement opportunities.

About You
The ideal candidate will have:

• Previous experience in a similar warranty administration role within the automotive industry (preferred but not essential).
• Strong attention to detail and a high level of accuracy in data entry and documentation.
• Excellent organisational and time-management skills.
• Proficiency in dealership management systems (such as ERA or Pentana) and Microsoft Office Suite.
• Effective communication and problem-solving abilities.
• A proactive approach and the ability to work collaboratively with various teams.

Why Join Us?
At TSV Automotive, we offer:

• A competitive salary package.
• A supportive and professional work environment.
• Ongoing training and development opportunities to enhance your skills.
• Access to state-of-the-art facilities and systems.
• Career growth opportunities within our dealership network.

How to Apply
If you are an organised and motivated individual with a passion for providing exceptional administrative support, we’d love to hear from you.