Senior Regulatory Officer

Clerk Grade: 9/10

Salary Range: $125,693-$138,510 + superannuation

Employment Type: 2 x Full-time, Ongoing

Location: Sydney - McKell Building

• Opportunity to lead complex case work and support systemic compliance outcomes
• Contribute to upholding information access and privacy rights in NSW
• Located at the McKell Building - Haymarket
• Closing date Thursday 19 June 2025 at 9:59am
  

About the role

We are currently seeking two experienced and motivated Senior Regulatory Officers to join the Information and Privacy Commission NSW (IPC). In this role, you will case manage more complex matters to support the public in exercising their rights to access information and privacy. You will lead investigations, handle complaints and reviews, and supervise junior staff while contributing to proactive compliance initiatives.

This is a fantastic opportunity to make a real impact in upholding privacy and information access rights across the public sector.

Your key accountabilities include:

• Plan, prioritise and manage a caseload of matters, including reviews, complaints, data breach notifications and investigations to meet service standards.
• Develop and maintain legal precedents and quality control systems.
• Undertake inquiries, conduct interviews and onsite assessments, and prepare regulatory reports and recommendations.
• Provide leadership, coaching and support to team members, including quality assurance of delegated decisions.
• Support and lead projects to improve agency compliance with legislative obligations.

About you

You are a strong communicator with a keen eye for detail and a commitment to upholding public rights. You enjoy managing complex caseloads and thrive in a fast-paced regulatory environment. With a proactive mindset, you're ready to take the lead on systemic issues and contribute to continuous improvement in public sector transparency and accountability.

To be successful in this role you will have:

• Relevant tertiary qualifications or demonstrated experience in regulatory work, including investigations and applying legislation.
• Strong analytical and research skills, with the ability to resolve complex technical issues.
• Excellent written and verbal communication skills, including the ability to manage stakeholder relationships and resolve disputes.
• Experience in project and case management, including prioritisation and resource coordination.
• Proven leadership skills with the ability to support, mentor and manage staff performance.

How to apply for the role at the IPC

Your application must include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Applicants invited for interview will be required to complete additional assessments.

Please ensure you respond to all the selection criteria in your application and include your answers to the two pre-screening questions below.

As part of this application process, candidates are required to answer two pre-screening questions based on the focus capabilities for this role. Please ensure that your response is not more than 500 words:

Question 1:
Describe a complex project or case that you have successfully managed. What issues did you face? What strategies did you implement to overcome them? What would you do differently next time?

Question 2:
Describe your approach to managing a heavy caseload. How do you prioritise tasks to ensure timely completion and thorough consideration of all issues?

About us

The IPC is an independent integrity agency that supports the Information Commissioner and Privacy Commissioner to oversee the operation of privacy and information access laws in NSW. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of NSW.

To learn more about the IPC, look at our website https://www.ipc.nsw.gov.au.

Working at the IPC

The IPC is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The IPC is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 19 June 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process