THE COMPANY

Our client is s proud to be 100% Australian owned and operated. With over 15 successful years providing high quality service to the insurance building repair industry and a wealth of over 100 years of building, renovation and joinery experience in our qualified staff, they a privately owned company providing services in all sectors of the construction industry

THE ROLE

As a Claims Administrator, you’ll be responsible for coordinating and managing insurance claims and repair requests. Working collaboratively with our administration team, you will assist in job creation, appointment scheduling, and handling incoming calls and enquiries. Your strong attention to detail and commitment to customer service will be essential in maintaining data accuracy and ensuring a positive client experience

DUTIES

• Receive and process incoming quote and report requests
• Schedule estimator appointments
• Answer incoming calls and management of admin inbox
• Liaise with customers, clients, and stakeholders
• Purchase QBCC warranty insurance
• Provide general administrative support to the administration and repair teams
  

Requirements

• Prior experience in insurance repair coordination is highly regarded
• Exceptional organisational skills with the ability to manage multiple tasks simultaneously
• Strong verbal and written communication skills, with a professional and approachable manner
• Proficient in Microsoft Office and experienced with web-based job management systems
• Able to work effectively both autonomously and as part of a team in a dynamic, fast-paced environment