We are seeking a friendly and experienced Night Manager to join our team at Mercure North Melbourne on a full-time basis. In this varied role, you will be responsible for delivering exceptional customer service to our guests while assisting with the nighttime operations of the hotel.

What you'll be doing

Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.

Ensure that reservations details for in house-guests are recorded correctly, i.e. room rates, dates of stay, authority to charge.

Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.

Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.

Provide supervision and support to the Front Office team and other departments when required.

Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.

Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction

Carry out Front Office reception duties as required.

What we're looking for

Previous experience in a night audit, accounting, and guest service role within the hospitality industry highly regarded

Excellent communication and interpersonal skills with a friendly and professional demeanor

Independent worker with strong problem-solving abilities and the capacity to work well under pressure

Demonstrated attention to detail and a commitment to delivering high-quality service

Flexibility to work a range of overnight shifts, including weekends and public holidays

Proficient with Opera PMS and Micros POS systems

Prior experience in Night Audit and/or Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions

What we offer

At Mercure North Melbourne, we are committed to creating a positive and inclusive work environment where our employees can thrive. In addition to a competitive hourly rate, we provide opportunities for professional development and flexible working arrangements. You will also have access to a range of employee benefits, including discounted hotel stays and dining offers.

About us

Mercure North Melbourne is part of the Mercure hotel group, a leading international brand within the Accor hospitality portfolio. As an upscale hotel conveniently located in Melbourne's CBD, we pride ourselves on delivering a memorable guest experience through our attentive service and modern facilities.

If you are passionate about hospitality and eager to join a dynamic team, we encourage you to apply for this exciting Guest Service Agent opportunity at Mercure North Melbourne.