ABOUT US

As a family-owned and operated business, we pride ourselves on maintaining the highest ethical standards in support coordination. Our client centred approach ensures personalised attention to each participant, moving away from the one-size-fits-all model of larger providers. Our team works collaboratively, supporting each other while maintaining the flexibility of remote work.

ABOUT THE ROLE

As a Support Coordinator, you'll be a crucial part of our close-knit team, working remotely to support NDIS participants. We believe in manageable caseloads that allow you to provide genuine, high-quality support to each participant.

KEY RESPONSIBILITIES

In this role, you'll have the opportunity to make a meaningful difference in people’s lives by:

Partnering professionally with participants and their families to implement, monitor and review NDIS plans effectively

Facilitating connections between participants and community resources, mainstream services, and informal supports to enhance their independence

Coordinating various support elements - from informal networks to funded services - ensuring participants have comprehensive support systems

Supporting participants to achieve their goals through ethical, participant-centred practice

Maintaining clear, professional documentation that reflects participants' progress while meeting compliance requirements

Developing effective working relationships with participants, their families, and our trusted service provider network

Using your expertise to enhance our service delivery through continuous improvement

ESSENTIAL REQUIREMENTS

Minimum 2 years experience in NDIS Support Coordination

Strong ethical framework and commitment to participant-centred practice

Relevant qualifications/experience in Allied Health, Social Work, Community Services, or related field

Excellent communication and relationship-building skills

Ability to work autonomously while remaining connected to our team

Current Driver's Licence and ability to occasionally travel within the Brisbane/Gold Coast region

NDIS Worker Screening Clearance Check and Working with Children's Check (employee check)

WHAT WE OFFER

Fully remote working arrangement

Family-friendly workplace with genuine work-life balance

Sustainable caseload that allows quality support delivery

Regular team catch-ups and strong support network

Professional development opportunities

Being part of a team that truly values ethics and quality

ABOUT YOU

You share our commitment to ethical practice, quality service delivery and are passionate about disability rights and inclusion.

You're looking for a workplace where you can build lasting relationships with both participants and colleagues.

You're able to complete home-visits in the greater Brisbane and/or Gold Coast areas.

Your experience in support coordination has shown you the importance of maintaining high standards while providing genuine, personalised support.

Ambition, experience and appropriate qualifications to progress to a level 3 support coordinator (preferred but not nessecary)

Please note that only shortlisted candidates will be contacted.