Join one of Australia’s most innovative law firms

Play a lead role in the firm’s scale-up from 80 to 110 senior lawyers over the next 2 years

Help rehumanise the practise of law and drive change in the wider legal profession

The opportunity

10 years ago, Keypoint was a start-up law firm with a disruptive business model, challenging how law firms operate. Fast-forward to today, and we are now one of the country’s fastest-growing firms, with over 80 senior lawyers working across 25 areas of law in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. A multi-award-winning firm, Keypoint’s mission is to rehumanise the practise of law, and in doing so, provide outstanding legal services to clients.

Keypoint Law is seeking a highly personable and ambitious professional to join our firm as our Head of Operations, based in the Sydney CBD, on a full-time basis.

The Head of Operations is responsible for the delivery of the firm’s support functions (other than Finance, Risk, Marketing and Business Development) and for ensuring our lawyers are satisfied with the services and support we provide to them. The role works closely with the firm's CEO and sits on the firm’s Management Committee.

The key responsibilities of the role are:

1. Operational Leadership: To manage the firm’s support services, including:

a) Service delivery to our lawyers

Responsible for ensuring our lawyers are supported, to in turn enable them to deliver outstanding services to clients

b) On-boarding new team members

Responsible for on-boarding new joiners (primarily new Consulting Principals) and ensuring they settle in well

c) Paralegal Support

Responsible for the firm’s paralegal support team. Working closely with the Paralegal Team Leader on recruiting paralegals, and managing workflow, performance, rostering, resourcing and professional development.

d) Information Technology

Responsible for the firm’s IT systems, end-user support and on-boarding – with the aid and expertise of the firm’s external IT services provider. This includes oversight of the firm’s cyber security protocols and stewardship of new technologies introduced into the firm, such as AI.

e) Risk Management

Responsible for identifying and managing risks in the firm’s operations, and ensuring compliance, with support from the firm’s General Counsel.

f) Facilities Management

Responsible for the firm’s leased offices in Sydney and Melbourne. This includes vendor management, day-to-day office management and ensuring the firm's physical environment is safe, functional, and conducive to productive work.

2. Relationship Management: To continuously strengthen the firm’s culture and esprit de corps, and ensure a warm and collaborative environment for all members of our team.

3. Strategic leadership: The Head of Operations will also play a major role in developing the strategy of our firm as we scale over the next two years. The Head of Operations is a member of the firm’s leadership team, and the role reports to the firm’s CEO.

About you

This role is ideally suited to someone at a mid-management level, eager to take the next step into a senior leadership position.

For example, this position will suit someone who is:

currently 2nd or 3rd in charge of Operations in a top tier or national law firm, looking to step up into a lead Operations role;

Head of Operations, or second-in-charge of Operations for an in-house legal team; or

Head of Operations in a smaller law firm.

We’re looking to attract a fabulous person with:

- A minimum of 5 years of law firm experience in an operations role;

- High levels of motivation and ambition;

- A kind, personable individual with great people skills;

- An ability to build and nurture culture; and

- Business minded – someone who can help to build an amazing business.

Specific attributes, such as being IT savvy and having a very strong customer service ethic, would be a significant advantage.

About Keypoint Law

- Established in 2014

- A law firm driving transformation in the legal profession, redefining how a modern law firm operates

- Our lawyers are recognised by The Legal 500™, Chambers™, Doyles Guide™ and across 22 areas of law, Best Lawyers™

- Best Law Firms in Australia, 2025

- Winner, 5 Star Employer of Choice, 2024

- Finalist, Financial Times – Innovative Law Awards, 2024

- Fast Firms, 2024

- Finalist, Law Firm of the Year, 2023

- Appointed to 6 government panels

To learn more about our firm’s model, visit www.keypointlaw.com.au and www.lawsetfree.com.au.

How to apply

Play a key role in the scale-up of one of Australia’s most exciting and disruptive law firms.

All applications should comprise a cover letter and CV, and be submitted by email to Keypoint’s CEO, Warren Kalinko, at [email protected].

Please do not apply directly on LinkedIn or SEEK.