About the Company

Waverley Forklifts is an independently Australian owned business with sites located in Yatala QLD, Mt Waverley VIC, Smithfield NSW, Cavan SA, Winnellie NT and Canning Vale WA. Being in operation for over 50 years, we have grown to be one of the largest fully independent forklift and transport companies in Australia, specializing in Forklift Rentals, Equipment Servicing, and Machinery Transport.

We are currently seeking a passionate and driven service solution specialist, to champion the Spare Parts division of WFL Queensland.

The Role:
The Spare Parts Interpreter will actively support the Field Service and Workshop teams, providing an added level of value to our existing service offering, and an opportunity to make this role your own. The role requires a dedicated service focus both internally and externally, and will incorporate duties including:

· Providing pricing, parts & technical assistance to the sales and service teams

· Handling customer enquiries, identifying parts and dispatching in a timely fashion

· Following up outstanding quotations and purchase orders

· Managing parts ordering for Field Service mechanics and the Service workshop

· Monitoring and managing all spare parts and consumables

· Maintaining spare parts storage areas

· Processing all incoming and outgoing freight in our InspHire system

· Allocation and distribution of all spare parts

· Complete and follow up warranty claims on machinery repairs and parts

· Complete quoting of additional parts and work for internal hire units and retail units

· Provide assistance and relief to the Service Department staff

The Right Person for the Role:
The successful candidate must be an individual who embraces challenges and responsibility with enthusiasm and energy. You are customer service focused, pride yourself on your professional approach and possess a positive attitude.

The position requires the following experience and skills:

An understanding of the material handling industry with particular emphasis on the technical aspects would be advantageous, but not essential

Experience with ERP system or stock management program (desirable)

Excellent written & verbal communication, and interpersonal skills

Intermediate PC skills

Strong customer focus with the ability to deal with customers and team members at all levels

Strong attention to detail and accuracy and excellent organisation skills

Thoroughness in performing assigned tasks

Willingness to be an integral part of the team and work autonomously when required

Ability to work under pressure and remain calm

This is your chance to join a business experiencing continued success with an industry leading culture, ex-cellent working conditions, competitive salary, and ongoing support. For more information about Waverley Forklifts please visit our website www.waverleyforklifts.com.au.

If this role is of interest and you feel you can bring energy and commitment to the role, please forward your application letter and resume and APPLY NOW to Samantha Watson HR Manager. Only successful applicants will be contacted.