About the role

Join the Parts team at Bill Robertson Toyota as a Parts Interpreter. In this full-time role in Gladstone, QLD 4680, you will play an important part in our Automotive Trades operations, ensuring our customers receive exceptional service and support.

What you'll be doing

Provide exceptional customer service by promptly and accurately identifying and sourcing the required parts

Effectively communicate with customers, both in-person and over the phone, to understand their needs and find the right solutions

Manage inventory, process orders, and ensure parts are readily available to meet customer demands

Collaborate with the wider Parts and Service teams to maintain efficient operations

Stay up-to-date with product knowledge and technical information to provide accurate advice

Contribute to a positive, customer-focused work environment

What we're looking for

Previous experience in a parts interpretation or customer service role within the automotive industry

Strong product knowledge and the ability to quickly identify and source the right parts

Excellent communication and interpersonal skills to effectively engage with customers

Attention to detail and a problem-solving mindset to ensure customer needs are met

A passion for providing outstanding customer service and contributing to a high-performing team

What we offer

At Bill Robertson Toyota, we are committed to supporting the growth and development of our employees. You will have access to ongoing training and opportunities to expand your skills, as well as a range of employee benefits to support your work-life balance. Join our team and be part of a dynamic, customer-focused organisation.

About us

Bill Robertson Toyota is a leading automotive dealership in Gladstone, Queensland, offering a wide range of new Toyota and used vehicles, as well as comprehensive Parts and Service departments. With a focus on customer satisfaction and a dedication to the local community, we are committed to being the preferred choice for all your automotive needs.

Apply now to join our team as a Parts Interpreter.