Temporary full time, until 30 November 2026

Our organisation

We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.

We are focused on:

Maintaining affordable quality water and wastewater services for our customers

Our sustainable future and future of the region

Continuing to strengthen the important role we play in our local communities.

There are many benefits in working for us, we offer:

Competitive salary

Ongoing training and development opportunities

Work variety

A positive environment

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

Our reward and recognition framework has been developed to support a constructive culture and is focused on consistently recognising and encouraging the demonstration of our values as well as outstanding performance.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

The role

The Dispatch Officer is responsible for the coordination and administration of service requests and work orders relating to emergency reactive and preventative maintenance work activities for the Gippsland Water staff and Contractors, with the objective of ensuring a high level of customer service is provided within regulatory guidelines, industry standards and Gippsland Water policies and procedures.

What you’ll bring

Well-developed time management, organisation and prioritisation skills.

Excellent verbal and written communication skills.

A demonstrated ability to work effectively with computer-based technology.

The ability to resolve customer enquiries and complaints and manage customer relationships.

The demonstrated ability to achieve team objectives by working and participating as part of a team as well autonomously.

The ideal candidate will have an enthusiasm to learn, the ability to apply new knowledge and skills to work practices and will be able to adapt to a changing work environment.

How to apply

For specific enquiries relating to this position, please contact Catherine Kanara, Field Services Dispatch Coordinator on 0474 007 131.

Applications close on Sunday 29 June 2025. We will be reviewing applications as they are received.

Before applying for the position applicants should read the position description and included selection criteria. All applicants need to provide a statement addressing all selection criteria along with a copy of your current resume to be considered for this position.

Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.

Shortlisted applicants may be required to undertake a National Police Check.

Further information: A position description and instructions on how to apply can be obtained from our website www.gippswater.com.au/careers or by emailing [email protected]