Why Choose Community Access Care:

Community Access Care is an NDIS and NIISQ registered provider and child protection services provider in Toowoomba focusing on delivering real outcomes for our participants. We provide a range of accommodation and support programs for children, young people and adults with disabilities, mental health issues and other community care requirements. We pride ourselves on providing a diverse and inclusive workplace.

About the Role:

We are seeking a passionate and dedicated Service Delivery Officer to join our team. In this role, you will work directly with NDIS participants, providing professional, effective, and timely support. You will play a crucial role in ensuring participants receive the services they need to live independently and participate fully in their communities.

Provide high-quality customer service, ensuring Participants are well-informed and supported throughout their time with Community Access Care

Collaborate with various stakeholders, including healthcare providers, support workers, and family members, to coordinate services to provide holistic person-centered care

Maintain accurate and up-to-date records of participant interactions and service agreements, including support with intake of new Participants

Provide effective and efficient support to the Service Delivery Team

Assist with new Support Team onboarding with inductions and buddy shifts

Contribute to monthly reporting, auditing, and data collection for Service Delivery

Assisting to ensure the consistent implementation of best practice strategies in the provision of support services to Participants and their families within the community

Requirements of the role:

Have true empathy & a positive attitude

Case management experience (desired)

Minimum Certificate III Individual Support or Community Services or relevant industry experience

Foster a supportive environment by uplifting and motivating colleagues and participants.

Adhere to confidentiality, privacy and maintain professional boundaries at all times.

About the benefits

Competitive wages relevant to the qualifications and experience

Uniform Supplied (Branded polo shirts)

Rewarding role supporting Individuals/groups

Progressive organisation with growth opportunities

Access to an EAP (Employee Assistance Program)

Salary Packaging (Vehicle)

A requirement prior to commencement, is eligible to apply for or currently hold the below: (which are to be maintained at your own expense)

QLD Working with Children Card - No Card/No Start

NDIS Worker Screening Check - No Card/No Start

Valid and current First Aid and CPR Certification

Must have a Divers Licence & Comprehensive Car Insurance

Must have completed the NDIS Worker Orientation Module & Supporting Safe and Enjoyable Meals Module

The right to work in Australia

We encourage people from all backgrounds to apply, including Aboriginal and Torres Strait Islander People, people from different cultural backgrounds and people with disabilities.

Apply now to start your new career with Community Access Care Pty Ltd. Call and speak with Cassandra on 0468 764 193 or Nic on 0466 596 726 if you have any queries about this role.