About the role: Join Our Safe Haven Team as a Case Worker and make a profound impact in the lives of those in distress. You’ll have the opportunity to provide trauma-informed and person-centred care in a supportive drop-in service. Your small team in each haven has a Senior Clinician, Clinician, Peer Worker - and you.

Here’s what makes this role special:

Meaningful Work: Provide compassionate care to participants experiencing distress, making a real difference in their lives. In turn, you will gain significant experience and skills.

Diverse Challenges, Real Impact: No two days are the same at our drop-in service. You’ll be at the heart of the action, supporting people facing complex and intersecting challenges — from homelessness and trauma to mental health, substance use, and the criminal justice system. If you thrive on variety and want a role where your adaptability truly matters, this is it.

Skills That Count: Your ability to think on your feet, de-escalate tense situations, and respond with kindness will be essential.

Person-Centred, Community-Focused: Here, compassion isn’t just encouraged — it’s expected. You’ll work in a supportive, values-driven environment where every participant is treated with dignity and respect. Your resilience and emotional intelligence will help create a space where people feel safe, heard, and empowered.

Hours and location:

Family friendly hours: There is no weekend work. Work 30 hours a week, Monday to Friday, from 9:00am to 3:30pm for 30 mins for lunch.

Dedicated debriefing time: From 3:00pm to 3:30pm, the Haven is closed, giving you valuable time for debriefing and note-taking.

Location: This position is based in Lismore and flexibility to occasionally cover staff leave in other havens (Woodburn) is part of the role.

The role is funded until 31st December 2025 with potential for extension.

About you: Selection criteria: (Must be addressed in application – see “How to apply” below)

Qualifications and checks

1. Diploma or higher tertiary qualification in areas such as AOD, social work, psychology, youth work or mental health

2. Current Driver's Licence, a satisfactory Criminal Record Check and Working with Children Check

Professional skills and experience

3. Two years’ work experience in a community services, welfare, or mental health field with experience in the delivery of mental health support and/or a suicide prevention service

4. Demonstrated experience providing case management for persons with complex support needs and providing trauma-informed care

5. Demonstrated experience in referrals, promoting and educating stakeholders and building networks

6. Strong administrative skills, computer literacy in MS Office and proficient use of technology such as databases, video conferencing and mobile devices

7. Availability to work from 9.00-3.30 from Monday to Friday

Find out more: For a position description, see https://www.buttery.org.au/careers/

For any other queries, please contact recruitment@buttery.org.au

This role will be remunerated at SCHCDS Level 3 $37-$40ph with access to salary packaging to potentially increase your take home pay by another 5k. Please note that this rate will increase to $38-$41ph in July when award rates change.

How to apply: Please email your resume and cover letter addressing the selection criteria above to recruitment@buttery.org.au

In your cover letter, please use each of the selection criteria above as a heading and write a brief paragraph under each one addressing it. Unfortunately, applications that do not address the selection criteria will not be considered.

Applications close: We will be processing applications as they arrive and will make offers as soon as a suitable applicant is found.

Why you’ll love working with us

We support our staff with generous work conditions and benefits - whether its ways to make money go further, a great work culture, or opportunities to develop skills. The Buttery’s reward package includes:

· Extra Annual Leave: Enjoy two additional weeks of leave (pro rata) to spend more time on holiday.

· Career Growth: Explore internal opportunities to transfer and work in other programs.

· Professional Development: Benefit from ongoing training and development opportunities.

· Supportive Environment: Access to our Employee Assistance Program and to external clinical supervision for direct service staff

· Salary Sacrifice Benefits: Increase your take-home pay by 6-12% with ATO-approved incentives, allowing you to allocate up to $15,899 of tax-free salary towards your mortgage, rent, loans, credit card, or school fees.

· Meal and Accommodation Card: Receive a $2,650 card for meals and accommodation.

· Convenient Packaging Options: Package costs for a laptop, phone, EarPods or novated vehicle lease.

About us: The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support. We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.

The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQASB+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups.