Service Manager – Deliver Excellence, Lead with Impact
Location: Adelaide, SA
Salary: $120,000 – $140,000 + Super + Bonus + Company Car
Type: Full-Time | Permanent

Precision. Performance. People.

This isn’t your average service role.

We’re partnering with a respected national manufacturer to find a Service Manager who will take full ownership of their South Australia-based service operations. Reporting to the Branch General Manager, you’ll lead a high-performing team to deliver on what matters most: on-time delivery, quality outcomes, and exceptional customer satisfaction.

The ideal candidate will come from a large-scale organisation, bringing with them a strong foundation in governance, structured processes, and a proven ability to lead and develop teams. You'll need to bring a service-first mindset, a focus on account management excellence, and the drive to embed high standards across every aspect of the operation.

To succeed in this role, you will have:
• Significant experience in customer service or logistics management within a similar environment.
• A minimum of 5 years’ experience leading large, diverse teams with a hands-on leadership style.
• A strong track record of working in partnership with other departments to deliver outstanding customer satisfaction at branch or site level.

You’ll thrive on structure, service, and scalable success. If you’re a confident operator with natural leadership ability and the drive to go the extra mile — this is where you belong.

What You’ll Be Responsible For

Service Operations and Delivery

• Ensure all products are delivered on time and to the highest quality standard, every day.
• Plan, direct, monitor and control daily service runs using modern service technologies and communication tools.
• Manage route allocations, delivery planning, and feedback loops in collaboration with supervisors (SAMs & SDSs).
• Review performance data regularly to maintain efficiency and meet service targets.

Customer Experience and Account Management

• Own the customer journey across key accounts, ensuring every interaction reflects service excellence.
• Manage client relationships, address issues promptly, and turn feedback into action with the Production team.
• Support account renewals, major client rollouts, and initiatives that improve NPS, reduce churn, and enhance delivery quality.

Team Leadership and Development

• Lead, coach and develop a national service team including Service Delivery Professionals (SDPs), Coordinators (SDCs), and Service Account Managers.
• Manage recruitment, onboarding, training, and provide regular performance feedback.
• Create a high-performance, safety-first culture built on accountability, inclusion, and continuous improvement.

Contractor and Supplier Management

• Oversee third-party contractors to ensure compliance with WHS, operational, and legal requirements.
• Manage contracts, supplier negotiations, and performance reviews, working closely with Legal and Finance as required.

Financial and Commercial Oversight

• Develop and manage departmental budgets and conduct monthly P&L reviews.
• Drive cost efficiency initiatives to support profitability.
• Monitor upselling activities, sales campaigns, and re-sign performance across the service team.

Governance, Safety and Compliance

• Ensure all vehicles, tools, and service operations meet legislative and WHS standards.
• Lead the implementation of 5S and LEAN methodologies across the service function.
• Champion best-practice housekeeping, compliance, and service governance standards across all areas

Who You Are

• A strong people leader with 5+ years in a service, logistics, or operations management role (ideally within manufacturing, 3PL or industrial services).
• Skilled in leading multi-layered teams and balancing operational detail with strategic direction.
• Confident engaging directly with customers — a relationship builder who knows what great account management looks like.
• Service-driven, but commercially savvy — you understand how to align service quality with business targets.
• Organised, analytical and outcomes-focused — you work smart, lead with intent, and always have a plan.
• Tech and data-literate — experienced using service platforms, route planning systems, and Excel for reporting.
• Safety-minded and process-driven — a leader who thrives in structured environments.
• Tertiary qualification in Business or similar preferred.
• Must hold a current Driver’s Licence.

What You’ll Get

• A competitive salary package: $120K–$140K + Super + Bonus + Company Car.
• A leadership role with autonomy and national influence.
• A business that backs continuous improvement, invests in its people, and is proud of its product.
• Flexibility with a 7:30am start and a clear, supportive structure.
• On-site, full-time role — 5 days per week in a modern South Australian facility.

If you're ready to lead from the front and deliver service that sets the benchmark, we want to hear from you.

Apply now or contact us for a confidential conversation.
Matthew, Chandler Macleod 0490 126 41

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.