Position Objective

The key focus of the position will be to manage and drive all Allied Security Guarding and Mobile Patrols Operations with a particular focus on compliance, standards, briefs, rostering, patrol run service delivery and reporting and sourcing guards as required to fulfil our contracted and ad-hoc guarding requirements from our clients. Client and employee relationships from an operation perspective are imperative to be successful within this role.

The Operations manager will be first point of contact within the Allied Security Australia business regarding all mobile patrols and manned guarding coverage and service delivery requirements for our client base.

Daily Role

Working from our Bibra Lake based office you will be assisted by our Australian General Manager, Accountant, Daily Staff/Roster Coordinator, and Business Development Manager.

You would be reviewing reports from previous days and communicating with the employees and the clients regarding service deliver planning.

A variety of meetings would be normal with client support a focus.

Day to day you will have parking provided and a vehicle to use based from the office.

As part of the wider national business you would be included in overall growth across Victoria and Australia.

Key Responsibilities

· Manage all Mobile Patrols, Contracted and Ad-Hoc Guarding requirements.

· Take the Operational Lead with Clients for all Mobile Patrols Contracted and Ad-Hoc Guarding services.

· Hire or Source Guards to execute coverage as required.

· Provide Supervision to all Allied Security Guards across Despatch, Mobile Patrols and Manned Guarding Locations.

· Ensure all guard rosters are accurate and completed through deputy or via an Allied Security welfare sheet before any guard is placed on-site.

· Ensure all guards are inducted and trained as per the site briefs and SOP’s that are provided by or developed in conjunction with our clients.

· Manage our Mobile Patrols and Guarding contractor relationships, ensuring all services provided are to the Allied Security and Client Standard.

· Accurately report and investigate all incidents that occur at sites to our clients.

· Accurately report all Mobile Patrol and Guarding activities to the management team daily.

· Report on all equipment, signage and other infrastructure that requires attention or does not comply with legislation at all guarding sites.

· Manage all Mobile Patrols equipment including the vehicle fleet and tools of trade and arrange for maintenance and repairs using our network of preferred suppliers.

· Develop improvements to the current services being provided.

· Lead the implementation of the new GDS Despatch, Patrols and Guarding software.

· Understand that the Operations Manager will need to be available from time to time after hours weekdays and weekends to assist the team with operational challenges and provide leadership to resolve.

· Carry out other duties commensurate with skills and abilities deemed reasonable and appropriate to the role as directed by the Allied Security Management from time to time.

Key Selection Criteria

Have significant prior experience in operational/contract management

Full and clear driving licence for both manual and automatic vehicles

Manage rosters of staff and ensure all sites are manned and supported

Display ability to remain agile and adapt to the changing needs of internal and external customers

Be prepared to take ownership of issues and see them through to an outcome that is positive for all parties

Liaise with all site management and ensure regularly and timely reporting is maintained

Set the example and lead the team in professional service delivery

Understanding of rostering and staff management systems