About the role

The APS4 Administration and Accounts Assistant supports mentors in the Parent Pathways service delivered by the Australian Government in the Playford and Gawler Local Government Areas (LGAs) and surrounds in South Australia.

Parent Pathways is a voluntary service that provides personalised assistance and financial support to eligible parents and carers with a youngest child up to the age of 6 years. The service supports the future aspirations of parents and carers by supporting them to build towards their education and employment goals, while respecting their needs and valuing their caring responsibilities. Responsibilities of the APS4 Administrative and Accounts Assistant include:

• Manage all first point of contact reception duties, with a focus on providing exceptional customer service to parents in person, on the phone and via email, displaying compassion and understanding.
• Make informed, accurate and researched decisions based on resources, policy and guidelines.
• Maintain an excellent standard of record keeping.
• Process payment reconciliations and retain documentary evidence based on guidelines and Australian Government financial management requirements.
• Manage and arrange for payment of goods and services with suppliers in person, by phone or online with adherence to departmental and program policy and guidelines
• Oversee and organise workflow of the site calendar, book and reschedule parent appointments and general diary management, making informed decisions within appointed areas of responsibility.
• Maintain general tidiness of the service during business hours.

About you

We are seeking individuals with the following skills and capabilities:

• Excellent frontline customer service skills and a proven ability to adapt communication styles to suit different audiences.
• Previous experience in a high-volume finance or accounts position and strong administrative/ front desk experience.
• Understanding of people from diverse backgrounds and those facing social disadvantag, tailoring service accordingly.
• Computer literacy and proficiency in multiple IT systems including accounting record systems, Departmental software, and Microsoft Office packages.
• Possess good written and verbal communication skills, as well as excellent record keeping skills.
• Ability to work well as a member of a team and demonstrate flexibility to meet the operational needs of the service.

Applications

To find out more about the role and to apply for the position, please visit our website.