Our valued State Government client is seeking 10 x AO3 Customer Support Officers to join their busy team in Brisbane.

As the Customer Support Officer, your duties will include but will not be limited to:

• Respond to phone and online enquiries and requests in a high-volume customer service environment and escalate as appropriate.
• Maintain and prioritise daily workloads by resolving enquiries/incidents and escalate as appropriate within Service agreement timeframes.
• Assess customer needs and retrieve relevant information from knowledge-based articles and provide an appropriate response.
• Recommend improvements to standard work practices and updates to knowledge base articles to maintain quality customer support.
• Consult and liaise with internal and external stakeholders to ensure the delivery of quality customer support services.
• Build and maintain relationships with team members by sharing information to assist with enquiries and promote a positive teamwork culture.

To be successful in this role, you will have:

• Previous call centre experience
• Strong multitasking abilities
• A technical background in systems and telecommunications would be advantageous for some of the roles
• Time management skills, including the ability to organise and prioritise work,
• High level oral and written communication skills, including data entry and the ability to use a range of technology
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

This role offers an hourly rate of $49.40 + Super, an immediate start with a 3-month initial contract and a possibility on an extension.

This is an immediate start, so do not delay….APPLY NOW!!!

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.