Oxquip Group is currently seeking an Administration and Customer Support Assistant to join our Thornton office.

Oxquip Group has rapidly grown to become E-commerce industry leaders, servicing customers throughout Australia in the agricultural, civil, mining and Government sector. Our E-commerce platforms, Bushfire Store and Oxquip, reach our vast network and proudly display our high quality Australian made products which extend across water, diesel, weed spraying and fire fighting equipment.

This is a dynamic and varied role, being the first point of contact and providing exceptional customer service. If you thrive on multi-tasking, have an eye for detail and high level of accuracy this could be the role for you. Although not essential, agricultural experience or knowledge will be looked upon favourably.

Key responsibilities

Provide outstanding customer service as the first point of contact: phone, email, and in person.

Prepare and forward invoices and quotations using Xero accounting.

Monitor and maintain multiple inboxes ensuring all emails are responded to by close of business.

Maintain customer order workflows.

Coordinate dispatches; filling orders, booking freight, providing timely updates to customers and acting as an intermediate between customers, suppliers and freight companies.

Coordinate warranty and repair requests with external stakeholders.

Administration duties and everything in between, including updating the websites.

Your strengths

Ability to learn new systems quickly.

Friendly, confident and professional communication skills with a high level of attention to written communications.

Working knowledge of Xero, Outlook and Pipedrive.

Agricultural experience or knowledge.

About the role

Part time - 20 to 25 hours (3 to 5 days per week).

Dynamic and multi-tasking environment.

Opportunity for career progression and professional development.

Set yourself apart from the rest and provide a covering letter outlining your experience. Applications without a covering letter will not be considered.