Branch Manager - Stoney Creek Campers - Newcastle Showroom

Stoney Creek Campers is a national brand on the rise. We set ourselves apart by delivering high-quality products that customers love and can see where the value is. We do this while continually striving to push customer service to new heights.

With the rapid growth of the industry and the recent launch of our latest generation of campers, this role places the right person in a position to succeed.

About the Role

The Branch Manager is a critical role with significant responsibilities that will reward the right person. The position requires you to not only sell but manage our Newcastle operations, manage some events and shows, manage all product sales leads & service work while delivering a strong focus on customer service.

You will be required to work Saturdays and attend some trade shows on weekends.

All staff are brand ambassadors. The role requires that the brand, customers & lead interactions, and products are promoted and communicated as per the current strategies, at all times.

You will preferably have a previous recreational vehicle or automotive sales experience and a good understanding of the current automotive market. Local knowledge of Newcastle and broader NSW markets is a huge benefit.

You will be a great leader who can work independently with a drive to achieve targets, without compromising on the level of service we provide to our customers.

The perfect candidate must be able to demonstrate:

Key Responsibilities:

• Achieve growth and hit sales targets.
• Have strong sales and negotiation skills with a superior level of professionalism and presentation.
• Understand the importance of figures, the proper analysis of data and ability to generate and present relevant sales, expense and other required reports.
• The ability to develop and maintain effective relationships across various internal and external departments to ensure operational effectiveness.
• Clear communication skills, both written and verbal with strong administrative, computer literacy and CRM experience essential.
• Be a Social Media professional with the ability to communicate with customers and leads in the ever-changing digital environment.
• Build and promote strong, long-lasting customer relationships and understand their needs.
• Oversee showroom presentation and layout to company set standards.
• Coordinate with other Branches, Management and Marketing on lead generation.
• Oversee the process of sales, through to delivery and after-sales customer service, with the highest level of communication to the customer.
• Provide customer feedback to Management, identifying any issues or opportunities.
• Provide sales, show, product, brand and any other relevant feedback/insights to Management.
• Ensure all necessary paperwork and financial obligations as required by the Accounts Department.
• Liaise with Management and Marketing to plan and then manage the Show bookings and ensure you meet the required obligations. Work with Marketing to identify and leverage any advertising opportunities and ensure Shows are effective.
• A current Driver's License.

Key Requirements:

• Reach weekly sales targets and manage all branch requirements.
• Ensure compliance with all laws, company policy and procedures.
• Ensure accurate and complete information is captured and completed in the customer relationship management (CRM) system. Provide data quality checks weekly.
• Ensuring all company information is kept confidential.

The Branch Manager role is a position you can make your own.

Submit your CV and Cover Letter here or send them to Andrew Tomac at [email protected]