The Company

Join a dynamic, fast-paced organisation where customer service and technology go hand in hand. This is your chance to be part of a collaborative team that values initiative, communication, and continuous improvement. We’re looking for someone who thrives in a night-shift environment and is passionate about delivering outstanding support experiences.

The Role

Working on a rotating roster of 4 nights on, 4 nights off, you’ll be the first point of contact for IT support queries across a wide range of devices and systems. You will:

• Provide Level 1 support for desktop applications, PCs, laptops, tablets, iPads, and iPhones
• Log and resolve incidents efficiently while ensuring a high level of customer satisfaction
• Communicate clearly and positively with users, providing status updates and guidance
• Use remote tools and monitoring systems to assist with issue resolution
• Document and escalate more complex technical problems as needed

You

We’re looking for a tech-savvy, customer-focused individual with:

• Previous experience in a Service Desk or call centre support role
• Strong communication and troubleshooting skills
• The ability to explain solutions in plain language
• Effective time management and a calm, solutions-focused approach

Technical Skills:

• Windows 10
• Microsoft 365
• Active Directory
• LAN/WAN fundamentals
• Experience using remote support tools

Benefits

• 4 nights on / 4 nights off – achieve work-life balance
• Exposure to a broad technical environment
• Supportive team culture
• Opportunity for ongoing learning and growth

Apply Now

Apply Now - Please apply to the link with a word doc resume addressed to [email protected] ASAP.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant