Logo for Service Desk Officer - Night Shift

Service Desk Officer - Night Shift

Redwolf + Rosch
Adelaide, SA
A$40 p/h +
Information & Communication Technology → Help Desk & IT Support
Contract
Hybrid

Posted 3 days ago


The Company

Join a dynamic, fast-paced organisation where customer service and technology go hand in hand. This is your chance to be part of a collaborative team that values initiative, communication, and continuous improvement. We’re looking for someone who thrives in a night-shift environment and is passionate about delivering outstanding support experiences.

The Role

Working on a rotating roster of 4 nights on, 4 nights off, you’ll be the first point of contact for IT support queries across a wide range of devices and systems. You will:

  • Provide Level 1 support for desktop applications, PCs, laptops, tablets, iPads, and iPhones
  • Log and resolve incidents efficiently while ensuring a high level of customer satisfaction
  • Communicate clearly and positively with users, providing status updates and guidance
  • Use remote tools and monitoring systems to assist with issue resolution
  • Document and escalate more complex technical problems as needed

You

We’re looking for a tech-savvy, customer-focused individual with:

  • Previous experience in a Service Desk or call centre support role
  • Strong communication and troubleshooting skills
  • The ability to explain solutions in plain language
  • Effective time management and a calm, solutions-focused approach

Technical Skills:

  • Windows 10
  • Microsoft 365
  • Active Directory
  • LAN/WAN fundamentals
  • Experience using remote support tools

Benefits

  • 4 nights on / 4 nights off – achieve work-life balance
  • Exposure to a broad technical environment
  • Supportive team culture
  • Opportunity for ongoing learning and growth

Apply Now

Apply Now - Please apply to the link with a word doc resume addressed to [email protected] ASAP.

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant


About Redwolf + Rosch

Adelaide, SA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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